I have been waiting on a package containing my passport to be delivered and it needs a signature. We have two feet of snow around our house so front door is unreachable and garage door is closed due to -25 deg temps.

All I asked was for courier to call when in driveway so I would know he was there. I spent 4 hours on 2 different days looking out the window and that didn't work. They claimed they came on a day they didn't .

They have a 12 hour window so you can't possibly do anything except wait looking out the window all day which is ridiculous and impossible. I have finally given up and told them to hold at depot so I have to drive half an hour away on snowy roads to get it or I never will!!

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Feb 16, 2015.
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