FedEx shipments (three from Verizon): delivery was attempted at 4pm to a home. Delivery exception slip stated a indirect signature could be given by signing the slip and they would leave at door.
Second delivery attempt failed again at 2pm; same slip given. Called FedEx - "we need a person present to sign" despite what the exception slip stated.
Submitted a complaint to FedEx customer service number to request after 5pm delivery since we actually work away from home, rather than have to drive 30+ minutes to the FedEx facility to pick up after hours; a customer service rep called me back to discuss service recovery at 9:43pm EST when my entire house was asleep. I am realizing why the 2-day shipping was free.
Product or Service Mentioned: Fedex Delivery Service.