Review for Fedex location at 21937 Ventura Blvd., Woodland Hills, CA - DID NOT GET PACKAGE DELIVERED AS PROMISED
IF YOU WANT TO MAKE ABSOLUTELY CERTAIN, WITHOUT A DOUBT, THAT YOUR PACKAGE WILL NOT BE DELIVERED AS PROMISED, THEN BY ALL MEANS, VISIT THIS LOCATION. I dropped off two packages by 6:00, the deadline for west coast and Hawaii deliveries, on December 23. The package going to Monterey, CA, which showed as being accepted at 6:02 pm, was delivered at 6:00 pm on December 24. Great. The package going to Hawaii, which showed as being accepted at 6:01 pm, did not even leave that FedEx location!!!!!!!!!!! It was there the next day! It wasn't even picked up by the driver! When I dropped those packages off, I specifically asked, "These will go out tonight right?" and received a "Yes" answer from the man who helped us.
When I tracked the packages early the next afternoon, I saw that the package to Hawaii was not even picked up! The driver was there scanning packages when I gave them both boxes! The one to Monterey was picked up! This was a total FedEx screw-up! I called both this FedEx location as well as the FedEx 800 number, and was told the driver didn't pick it up because it was accepted after 6:00 pm. ONE minute after! When I was in line before 6:00 pm AND the FedEx agent who took the boxes from me said they would go out that night! AND the box accepted at 6:02, one minute after the Hawaii package was accepted, WAS picked up by the driver. If the FedEx agent who helped me had said one of the boxes would not go out that night, I would have taken it back.
When I called today, 12/24, FedEx said the next time the package could be delivered was NOT Friday, NOT Saturday, NOT Sunday, but MONDAY, the 28th, when the agent who took the package from me said it would go out 12/23 and be delivered 12/24! This package was supposed to be delivered in time for Christmas on Dec. 25! Why the *** would I be sending it on 12/23 if I didn't want it to be delivered on 12/24?
Since of course they don't deliver on Saturday in Hawaii, God forbid, I then had to go the FedEx office today, pick up the package, take it to the US post office, and pay 54.00 to have it delivered on Saturday, Dec. 26, which is still the day AFTER Christmas, when this package was supposed to be delivered on Dec. 24, the day BEFORE Christmas, because they were Christmas presents. FedEx acted like I did something wrong, when THEY are the ones who told me that the package would go out Dec. 23 and be delivered on Dec. 24.
Needless to say, if a package is important to you that it get someplace the next day, do yourself a huge favor and do NOT go to this location.
Reason of review: Problem with delivery.
Preferred solution: I want a full refund of the FedEx charges for this shipment AND I want FedEx to pay the $57.55 it cost me to have the US Postal Service deliver it for Saturday delivery on Dec. 26..
I didn't like: Did not deliver my package as promised.