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Pissed Consumer Interviews ?

Recently, ordered a tankless water heater. Well, Fedex claims my address in Gaffney, SC doesn't exist ... I guess our farm disappeared in the two weeks since the previous delivery ... Some genius at Spartanburg Fedex Terminal decides that no, I live in another city and redirects the water heater to an address in Charlotte, NC. No one bothered to pick up the phone and simply call little ole, me. When I looked on the mobile tracking app, I find it says the package was delivered to here in Gaffney. Immediately call Fedex. They insist, I really mean insist, they delivered it to the Farm in Gaffney. They try to claim the package is/must be incorrectly addressed ... I repeatedly tell them, no, this IS the correct address. You can guess it goes downhill from here ... They asked 24 hours to look into the matter. I gave them 24 hrs and called back. At first, I am told that the unit is being held in Charlotte Terminal. In process of waiting for the 'assigned customer service manager', I find out the truth of what happened with the misdirection of the water heater ... The 'assigned customer service manager' finally gets on the line, not knowing what I had just found out ... He makes a fatal mistake in my mind. He outright lies to me about the status. That Fedex found out nothing about the package and is insisting their records show proper delivery ... Yep, I nailed him on it. Matter is far from resolved. I have opened a Fedex claim. Not expecting quick resolution and will continue to roil on them in whatever form I can.
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Fedex - Delivery to wrong house

please stop using fedex smartpost, they are unreliable, my package was delivered to a house 4 doors down from me, luckily they brought my package to me. just let fedex have it start to finish. or use UPS.
Company wrote 0 public responses to the review from 11 hours ago.
#1419344
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Never again will i purchase an item if they use smartpost which should be called dumbslowpokes unbelievable i tracked package from texas it got within 2 hours from Charleston sc then got shipped further away to concord nc wtf y is this psrson still working with FedEx
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Company wrote 0 public responses to the review from 20 hours ago.
h.kitchener
h.kitchener

FedEx uses something they call "smart post" which means they deliver your package to your local post office who then delivers it in a timely fashion----or not. It is an intere...

#1419028
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Fedex - Bad Bad

FedEx somehow is using the US Postal Service for deliveries and whomever they’ve got doing this said they attempted delivery at 5:31 December 8. I don’t see how that could be true since the porch light is on and front door has been open all day with someone sitting 2 feet or less away on the couch waiting for delivery. please attempt delivery again today Saturday, December 8
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from 1 day ago.
#1418724
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FedEx never rings the doorbell, even if you are at home. They simply stick a note onto my door and drive away. So every single FedEx package I have to redirect and even drive to the hub on occasion which is 35 min away from my house to pick up my parcel. This has been...
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Company wrote 0 private or public responses to the review from 1 day ago.
1.0
#1418692
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Of every company with which I've ever done business, FedEx is the worst. The only thing worse than the ability of FedEx to do anything they say they will, is the incompetence, unwillingness and lack of service anyone is sure to encounter while trying to have a FedEx...
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Company wrote 0 private or public responses to the review from 1 day ago.
1.0
#1418595
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Fedex - Horrible

I have contacted FedEx with no resolution to the problem. They explained that it will take 2-7 business days to be at my local post office. They have already had it for 5 business days with no true "location" of my package. It left chicago yesterday via tracking was brought to Ohio then this morning was marked as in transit from Chicago AGAIN. Slowest delivery service I have ever seen
Company wrote 0 public responses to the review from 1 day ago.
#1418560
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Sometimes, I just don’t understand the unbelievable stupid company policy some corporations are holding up. Fedex tried to deliver a shipment to my home, Nobody was at home. A note said fedex will try a second attempt. Fine, my wife calls fedex and let them know that...
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Company wrote 0 private or public responses to the review from 1 day ago.
I liked
  • Customer representative on the phone
I didn't like
  • Delivery issues
#1418550
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Change the name to Dumba**Post because smart is beyond inaccurate. I will never buy from a retailer that uses FedEx again, they are extremely unreliable and their customer service is the worst! My package was literally in my state then it was sent away! It was coming...
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Company wrote 0 public responses to the review from 1 day ago.
1.0
#1418377
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Multiple times now packages have been delivered without doorbell rang or a knock on door. Yesterday, December 7, 2018, package was discovered on porch when daughter came over. Have no idea how long it was out there. Contained skin care items that could freeze as it was...
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Company wrote 0 public responses to the review from 1 day ago.
#1418356
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This happened Dec. 1st. I called Fedex and reported I did not get my parcel and they told me it was delivered to my door that morning. I was home all day with my outside door open looking for them to deliver. That Monday following the failed delivery I received a call...
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Company wrote 0 private or public responses to the review from 2 days ago.
1.7
I didn't like
  • Not receiving my package
#1418225
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