
FedEx
FedEx Overview
FedEx has 1.4 star rating based on 3441 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend FedEx to a friend or colleague.
- Rating Distribution
Pros: No pros, No good, Nada.
Cons: Customer service, Delivery service, Poor customer service.
FedEx has 1.4 star rating based on 3441 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend FedEx to a friend or colleague.
- Rating Distribution
Pros: No pros, No good, Nada.
Cons: Customer service, Delivery service, Poor customer service.59% of users think that FedEx should improve its Customer Service.
74% of users say that they won't use FedEx in the future for similar services or products.Recent recommendations regarding this business are as follows: "Just keep calling until you get someone that will listen and fix the issue.", "Do not use this company", "Don’t allow you to deliver, choose another method", "I have none!", "Don’t use fedex".
Most users ask FedEx for the delivery of goods as a solution to their issues.
Consumers are not pleased with Reliability and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews











































Unable to contact a real person
- Sorry service sorry communications automated system sucks
- There call center script is the worst
Preferred solution: my equipment replaced and a apology from the driver or she be fired
User's recommendation: use united postal service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |It is very difficult to get someone to listen to the issue and help.
Preferred solution: I’d like fed ex to ship to the designated address and not just lie about trying to deliver.
User's recommendation: Just keep calling until you get someone that will listen and fix the issue.

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |FedEx ignored my paid schedule delivery request and will not refund the money
Preferred solution: Full refund
User's recommendation: Avoid shipping with FedEx at all costs. If you own a business, do not use FedEx for the good of your customers..
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |I gave you this review because no one is answering my questions. I need a pick up for ground packages at 203 South St. Mary Street San Antonio, TX 78205. This is Officer Harrison at the security desk.
User's recommendation: No, I am time due to you are not helping me with my issue I need grounds packages picked up. And you have really poor customer service when I say I want to speak to a representative. That is what I mean. I don’t want a robot.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Driver Stolen Package
User's recommendation: Stay away deal with damage & theft choice is yours. I’m DONR
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBad customer service and communication
Preferred solution: Quality service
User's recommendation: Don’t give up getting problems resolved and let them know what they have done wrong.

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Terrible customer service and nothing but lies.
Company fixed the issue and I have been provided with apology. I contacted the Better Business Bureau and they were able to get FedEx to uphold their guarantee.
- Lie for their own convenience
Preferred solution: Full refund
User's recommendation: Don't use FedEx Express. It's a joke.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate Package
- Late delivery all the time
- Poor customer service and really bad website
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use them. Use a carrier pigeon they are more efficient.
Left my 500 fireplace out in the yard it’s supposed to rain today
User's recommendation: Don’t use them!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Late package over 2 weeks
- Fedex needs to go out of business
Preferred solution: Full refund
User's recommendation: Not a chance
Delivery problem
User's recommendation: I won't be recommending Fedex due to the customer service received.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: What's up with changing delivery day?
Packaged didn't show up yesterday. Wasted my day. Came today before noon which was the day it was originally supposed to come.
Forgot I have a number to talk to a person about the problem, but no resolution!
- Mostly ok
- Not as fast as they say
Preferred solution: Apology
User's recommendation: Pre-set your delivery unless you have nothing to do!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service thieves
They have done nothing!
- All
- Service itself below subpar
- Terrible customer service
Preferred solution: My package or full refund shipping and content value
User's recommendation: Buyer beware they can steal something and never replace it or refund as they keep running you in circles hoping you will give up.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Packages Delivered to the wrong address.
User's recommendation: don't use Fedex Ground
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage delivered out in Driveway!
Driver delivered my package to someone else’s house.
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Representatives that are east to hear and understand
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Looking for my order
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