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Pissed Consumer Interviews ?

Recently, ordered a tankless water heater. Well, Fedex claims my address in Gaffney, SC doesn't exist ... I guess our farm disappeared in the two weeks since the previous delivery ... Some genius at Spartanburg Fedex Terminal decides that no, I live in another city and redirects the water heater to an address in Charlotte, NC. No one bothered to pick up the phone and simply call little ole, me. When I looked on the mobile tracking app, I find it says the package was delivered to here in Gaffney. Immediately call Fedex. They insist, I really mean insist, they delivered it to the Farm in Gaffney. They try to claim the package is/must be incorrectly addressed ... I repeatedly tell them, no, this IS the correct address. You can guess it goes downhill from here ... They asked 24 hours to look into the matter. I gave them 24 hrs and called back. At first, I am told that the unit is being held in Charlotte Terminal. In process of waiting for the 'assigned customer service manager', I find out the truth of what happened with the misdirection of the water heater ... The 'assigned customer service manager' finally gets on the line, not knowing what I had just found out ... He makes a fatal mistake in my mind. He outright lies to me about the status. That Fedex found out nothing about the package and is insisting their records show proper delivery ... Yep, I nailed him on it. Matter is far from resolved. I have opened a Fedex claim. Not expecting quick resolution and will continue to roil on them in whatever form I can.
I was sent an email that my packaged was delivered to my home. When I arrived, there was no package. After reviewing my security camera footage, I discovered that no one had been to my house in the time period stated. I offered my film as proof and they blew me off. I...
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h.kitchener
h.kitchener

Contact the sender and have them contact FedEx as he is the one actually sending the parcel. On your end, file a dispute with your credit card issuer for "goods not delivered ...

1.0
#1403743
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Paid for next day delivery didn’t show up stayed home all day because I wanted to sign for it. The app says they will deliver by end of the next day they drop by 11:17 in mortwhile we are out they leave note will try again Tuesday called them to complain and offered to...
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#1402703
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Ordered 11/14. Still in Newark NJ . i'll never use Fedex again.Said be here 11/ 16, no way still in NJ.Said it shipped out from Newark NJ twice .No it's still there. 26 .00 for two day delivery *** still in Newark NJ three days.Tracking says on the way be there...
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1.0
#1402645
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promised to deliver a package on a date change and extra charge on my account and they never did it or called to let me know; charged me customs fees on returned personal property; the worst shipper out there for the highest costs; they kept me on hold for more than 45...
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#1402513
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Fedex - Disgusted

I paid $27 for overnight service for very important meeting. My package was not delivered due to mechanical problems! Nothing can be done, but send an email to a manager!
1.0
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#1402189
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Had a package that was supposed to be delivered 11.15.18. When it wasn't delivered they claimed it was bad weather in Tennessee but the tracking history doesn't even show the package ever being in Tennessee. Then package arrives in Salt Lake City on 11.16.18 but won't...
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1.0
#1402037
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Will not ever use these guys again. Just started a new job with specific dress code. I have no choice but to order my pants/jeans online due to my height. However, paid overnight shipping through the company. They sent it to the facility 11/14/18 due to be at my door...
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1.0
#1401504
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Fedex - Lost package

Still looking for this package tracking is 74899994971144851079 Been in the mail since november 1 2018 --going to Danville Ky...from Wilson Wi
2.4
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
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#1401014
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Fedex - Delivered someone else's package to me, refuses to come get it
FedEx delivered someone else's package to my door three days ago. It's still here. I filled out the form online to report this with tracking number upon arrival, they ignored it. NO RESPONSE to my email at all. I filled form out again next day, ignored it again, again...
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#1400625
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Contact Fedex

Mailing Address:
FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, Tennessee 38116
United States
Phone:
(800) 463-3339
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Irresponsible fedex

Fedex is very inconsiderate about customers products they just lose them all the time.
#1400559
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