FedEx

I made a purchase on the 14th of this month and was told the delivery would be on the 18th. That was fine. When I went to check on the status, the shipping address was incorrect. Though on the ordering site I put the correct address. When I called the first time, I was told to wait until the package was delivered to the warehouse. Mind you, they already had a label made. I called three times and was told they fixed it. NOT. I kept an eye on the updates. When I checked, the package was already in transit. Wth. Oh, and when the package was in transit, a message sent said it would be delivered on the 16th between 10-2. FedEx tried to deliver it, they couldn't because the address was incorrect. The only thing that was incorrect was one letter that went with numbers for the apartment. So, now I have to wait 24 hours or more to make a new label, which they should have done already. I called where the package went back to and told them about the issue and the guy Resano had an attitude. I now don't know when it will be delivered.

I mailed a package overnight express and it didn't get there the next day, which would have been Saturday. Monday was a holiday, so three people in customer service told me it would probably be delivered today, Tuesday. At 5:00, it still wasn't there. So I called again and the man told me it would be delivered tomorrow. So I told him to send it back to me because the person it was sent to was leaving today. Very frustrated. And I hope I will not have trouble getting my money back, because they claim they tried to deliver it Saturday, but the person I sent it to was there all day and at any rate, there was no signature required, so why didn't they just leave it?

Im sorry you are not sorry. We know the item made it to the USA in a customs hand verified contents with documentation and pictures. They STOLE IT! Im not ok with that. Nor should FedEx but I am learning the hard way they think its ok and its not. You do not steal someones hard work and and not make right. I just want my package or proper revenue. Proper refund on the low side is $2096 not $24. It is not my problem that your employees stole our package or wrote incorrect information on it when they didnt listen to what the sender said Mr. Cipto was in contact with me when he was actually sending the package and he was getting very frustrated at the fact that the agent was not listening to what he was saying and just kept rushing him and pushing him and said I know what to do. I know what to do well, apparently he didnt know what to do now that theres a problem we have incurred the loss. Again, another FedEx problem an untrained employee and we are supposed to suffer. We are not going to suffer. I do not want to hear that because the agent wrote some thing that wasnt what it was that we are out all this and some of those items in the box were one-of-a-kind, the problem must get rectified I dont care what the agent wrote. Its incorrect. I have provided all documentation and pictures that after that happened thats when the package was stolen. Ive heard all kinds of crazy answers as to what the issue is why they dont know why they do you know why but they refunded me $24 well, I cant except that and I will not except that so whatever supervisor you need to go to to show them that this is the problem so that the other remaining $2096 -$24 can be refunded or in addition we need to do that. I am currently on agent number 65. Do you think that this is appropriate? You have made attacks at my business by doing this cost me refunds, so Im out even more money, and you have made marks on my business reputation from the carelessness and inadequate employees. Its time that you fix this and make it right because I do intend to seek legal counsel and I am reporting it to the local TV stations. They have little segments where they protect they go after people that scam people. It is quite shameful that one must take months and hours of their time to prove some thing that you provided all the proper documentation and youre still fighting for something thats yours thats right, so basically what youre saying to me is is that your company has no accountability that its OK. Someone can just steal packages and contents and theres no retribution and get a paycheck in benefits. I think Id like to work for your company. Id like to be able to not be accountable for my work or my horrible actions and get paid for and reward it sounds great. I will expect that you will take this to a higher level and his supervisor and explain it. I can provide all the documentation the emails and the bizarre answers that I have received from all of these agents now one or two I could see maybe theyre not train but now were getting up and very high numbers to be receiving the answers that Im receiving. I think you and I wait your answer to speak to a supervisor.

I am a Federal Firearms Dealer. I have a retail store located in Kingston, PA. For two years now I have been trying to get Fedex Ground to correct their delivery pin. They continue to deliver my FFL shipments of firearms, ammo and other items to the wrong address several towns over. To make matters worse they are dropping them at a residential apartment building. I have emailed, and spoken to a person at their local center and they still have not corrected the problem. Fedex Ground drivers are NOT employed by Fedex. Ground routes are contracted out to private owners who hire their own drivers. The drivers change constantly. The labels on the boxes even say Kingston but they still drop them in Swoyersville.. I am still pursuing getting this fixed but trying to get live people on the phone is near impossible.