FedEx
FedEx Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FedEx has 1.4 star rating based on 3722 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend FedEx to a friend or colleague.
- Rating Distribution
Pros: No pros, No good, Nada.
Cons: Customer service, Delivery service, Service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FedEx has 1.4 star rating based on 3722 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend FedEx to a friend or colleague.
- Rating Distribution
Pros: No pros, No good, Nada.
Cons: Customer service, Delivery service, Service.41% of users think that FedEx should improve its Customer Service.
65% of users say that they won't use FedEx in the future for similar services or products.Recent recommendations regarding this business are as follows: "Skip Fed Ex. The customer service is a joke. They will not answer my questions and lie to me to get me off the phone as quickly as possible. They refuse to transfer me to someone who can answer questions.", "Report it so we can get better service when delivering our packaged", "Pay attention to who it is shipping with", "Use UPS", "WHEN EVER ORDERING ON LINE WHERE A DELIVERY IS NEEDED REFUSE TO ACCEPT FEDEX AS YOUR DELIVERY COMPANY".
Most users ask FedEx for the delivery of goods as a solution to their issues.
Consumers are not pleased with Reliability and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
Top FedEx Reviews
"Maybe today maybe next week"
delivery was for thurs. then friday now it is saturday still no delivery. when l spoke to a "real person" they sounded robotic and not helpful whatsoever. ....
"Deliveries are wrong"
These drivers should be penalized for delivering to the wrong addresses.People are losing their money! User's recommendation: Report it so we can get better...
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Verified Reviewer |
Campbellsville, Kentucky
The drivers have no respect for your things or property
The drivers have no respect for your things or property they dont obey traffic signs they drive like bat out of *** most of them dont speak or understand English is just a joke. FedEx sucks.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Resolved: Accountability Has Escaped REALITY
Company fixed the issue and I have been provided with full refund. Instead of doing things the way I normally would and getting outrageous, I plead my case as calmly as possible and submitted the proof that I had to go along with it and I was just informed today that I will be receiving a full refund in the form of a check!!!.
Treating me as if I were the thief and I wanted to merely get a free laptop. Then I file the complaint as well as a police report. I've filed three complaints with fed ex, yet all they're responding with is that the package was delivered I KNOW THAT!!! MY QUESTION IS WHY WAS IT LEFT OUT WHERE ANY JIM OE SCHMUCKERY COULD GRAB IT AND RUN?
NOBODY THINKS LEAVING THE LAPTOP THAT IS MISSING OUTSIDE THE FENCE ON THE STREET PRACTICALLY EFFICIENT DELIVERY ESPECIALLY SINCE NO ONE THAT WAS HOME HEARD OR SAW THE TRUCK?!!! THESE PEOPLE ARE MESSING WITH MY Livelihood and I'm not going for the idiocy.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
Resolved: Delivered to wrong door, fragile items thrown over fence
Company fixed the issue and I have been provided with apology. After a supervisor called to check how things were going. We explained my husband's disability and he placed in the computer with an update that all packages would be delivered to the side door.
My husband is a disabled vet who just had an amputation. We have signs clearly on the fence for deliveries to the side door.
Instead, the driver looked at the sign, looked at my husband yelling out the window side door threw it over the fence and drove off. Apparently, the company has so many complaints, nobody answers the phone.
If you own a business, do not use fedex for anything, especially if your items are fragile. Would prefer to give less than one star.
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Verified Buyer |
Selma, North Carolina
Missed Shipment
I've got a package that was ordered for delivery yesterday. The first time frame was 9 to 11am.
And mom and I were up waiting for the package to get her. Well the person that was delivering the package, took his sweet time. Well my mom is in a wheelchair. And we have a dog that lives with us.
I know that the little sounds, she's letting Mom and I know. Mom said that our dog didn't do anything, mom said she herself didn't hear anything as well.
User's recommendation: Don't trust a shipping company 100%, all they care for is themselves. And I ordered something from Spectrum, they done there jobs without any problems. And the customer service with FedEx, don't waste your time trying to contact them. I tried a lot I've done lost count, and the bull about 24/7 service. That's a lie so where's my package FedEx?
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Verified Reviewer |
Las Vegas, Nevada
FedEx failed to properly deliver my packages as I requested.
I was the recipient of a bad delivery I wouldn't use them unless it was absolutely necessary and then I'd be watching them.
On 10/18/24, I waited for FedEx to deliver a package that I requested about almost three weeks ago. I had asked them to deliver all my packages to the side door and be put over my gate where thieves can't readily see anything.
They continue to refuse my request.
When I called to complain, an agent named David had no solutions to my problem and put it back in my lap as if it were my fault. Thanks, FedEx.
Preferred solution: Proper service honor the agreed on delivery request and stop playing games just deliver my packages as I requested.
User's recommendation: Complain when fedex employees don't do their jobs.
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Verified Reviewer
Lost package
My order of two dressers from Shein was not delivered to my address. The FedEx site is incorrectly showing that it was, therefore, Shein is unwilling to concede that I do not have my order.
I cannot get a live person on the phone at FedEx; the photo provided by the driver shows a doorstep that is not mine, and a tiny box that is nowhere near the size it should be for two dressers.
Shein continues to tell me to contact the courier (FedEx), and FedEx tells me to contact the shipper. It's so frustrating to be unable to speak with a live representative.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not recommend Shein. Not sure what is going on at Fedex, as prior to this I had not had any issues.
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Verified Reviewer |
Indianapolis, Indiana
Property to damage
We are in need for this to be repaired asap. As this possesses a liability and potential hazard!. We are located at 25E 40th st Indianapolis, IN 46205
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Verified Reviewer |
Egg Harbor Township, New Jersey
Stolen package
I had my package, an IPhone 16 Pro Max sent to FedEx and after three weeks of being told different things, and given reasons and excuses as to why they were holding it, someone in the warehouse stole it. I have reported the theft several times, nothing.I started a claim, but it was dismissed a day and a half later.
I started another one, dismissed again. Nobody in the FedEx network will help me.
I called customer service and made a formal complaint. Then I had it escalated. Finally A girl named Marleah took my complaint, and after explaining everything to her, was told that i would get a call from a girl named Emily in 24-48 hours, it's going on 48 hours now and she has not called me.Everyone in the FedEx network is covering for everyone else.
I even gave this girl a website that lists all the complaints against the location from which my phone was stolen. There are so many complaints against the employees here. Missing packages, non-deliveries, lost packages, and whole nine yards. I'm listing the website here.
yelp.com/biz/fedex-ship-center-new-castle
It's on Two Commons Blvd.
in New Castle, De. 19720
Meanwhile,I am still having to pay for it, even tho it was not delivered to the place it was supposed to go, and I do not have it either. Please help me, this is not fair and it's not right. The employees at this location are treating their workplace as their own personal shopping mall.Just taking whatever they want, and in my case and many others, the customers are made to eat the loss with no kind of compensation at all.
My name is Dwayne Pagnotto, the tracking number is - 7795 99** **70.
The serial number is -K4MWJXJ6VL
I told one person there(FedEx warehouse) the contents of my package.
Her name was Jackie and she was over my case, but was no help at all. And nx thing I know, she called me and told me my phone is missing.So she likely told someone, and they took it. But nobody will come right out and admit to who took it or how it happened. Please help, or i may have to make this a legal matter and i do not wanna do that.
But i surely cannot pay for a phone that someone else has taken.
Please get back to me. The phone was being shipped to:
Easyway
10068 Bissonnet St.
Houston, Texas 77036
Thanks so much for any help you can give me.
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Verified Reviewer |
Austin, Texas
Horrible day of delivery experience
After receiving notice from FedEx that my package was scheduled for delivery today between 10:20 and 2:20 and required signature, I rescheduled my day to be sure to be home.
2:30, and no package, no notice, and the only update I can get is via the online tracker which now says by "End of Day"
There is no online support other then their virtual bot, which is useless.
Calling the toll free number is more useless. The IVR won't connect me to an agent because "We cannot provide any additional updates"
The only reason I'm giving 1 star is because there isn't a 0 star option.
- Customer service
Preferred solution: Apology
User's recommendation: Expect frustration, FedEx knows you don't have options, and 100% doesn't care.
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Verified Reviewer |
Crown Point, Indiana
Delivery
I have a serious issue with FedEx. Why?
Because nobody there follows directions and you don't value your customers. I changed my delivery several days ago but your customer service agent seems to think I did it yesterday. I changed the delivery address to a pickup center, but it didn't go there. I was told the reason was because the barcode was damaged and my response to that is that if my order was together, maybe I would've received it.
Maybe you need more competent workers! But the bottom line is that I waited all day for a delivery that never came. I work third shift, so I had to stay up and wait for this order. Then, I had to go in to work at 12 am this morning.
Had I not called, I wouldn't have known the new delivery date because the tracking says they don't have one. So now, I have to do it all over again.
I honestly don't know if I've received this type of bad service ever in my life. Some of you should be terminated!
- No pros
- You wont be able the change your delivery despite what they say
- Your order with be late
- Just a terrible company to put it in a nutshell
Preferred solution: Nothing, they aren't capable of doing good business
User's recommendation: Me personally, I ask before I place an order from anywhere. And if they use FedEx to ship them I won't make the purchase
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Verified Reviewer |
Plainfield, Indiana
Bad service
Today is 10/20/24. It was my third time calling FedEx about leaving a package on my front porch.
I spoke to a guy named Jay who said he would escalate my complaint... Yeah, right. I put a simple request on how I wanted my packages delivered and it's not rocket science, so I guess they're just going to do what they want at my expense... I don't think so.
Let the game begin. Conflicting statements and then a delivery.
Preferred solution: I want fedex to honor my delivery wishes and stop playing games with my packages.
User's recommendation: Make fedex accountable...complain
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Verified Buyer |
Los Angeles, California
Package delivered 24+ hrs later, refund offered but later billed again. not able to reach a live person in customer service
Improper bill (I paid for an overnight package containing perishables, on 10/23, package didn't arrive, I called the store where I send it (Firestone Ave/Brookshire, Downey, Ca.), they said that "the driver" didn't see my package and the package was still there (I was pissed, they offered to send it (10/24) and refund me 100% of the charge which they did at the end of the day. (10/24)
BUT oh!
Surprise now you're sending me the invoice from the main office (with is impossible to reach a live person), and you're writing that the reason for the invoice was because the "charge to my credit card could not be submitted" ???!!?? I have proof that charge was made to my cc on the 10/23, (no customer go out of the FedEx store without the charge going through), so that store is lying. I can send you copy of my cc statement showing the charge on 10/23, and the credit on 10/24. As well as the receipt with the tracking number and payment made to the store in Downey.
I hope you fix this, because I don't like people lying.
Invoice No.
8-683-9****
Dated: Nov.
15, 2024.
*by the way one of the perishable items was spoiled. on top of everything!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Loss Package
I am writing to inform you that an item I purchased through eBay was shipped to me using your courier service. However, the package was delivered to an unknown location. I have tried to resolve this issue with the seller and also eBay, but the response I received is that the package was delivered. I am not disputing that the package was delivered, but it was not delivered to my 'Ship To' address. Below are the details of the shipment:
Tracking Number: 280652****65
Delivery date: October 16th, 2024
Received by: J. Bowen
Location: Pharmacy
The receiver and location are unknown to me.
Your assistance is greatly appreciated in this regard.
Respectfully,
- Quick delivery ok
- Difficult to get a live customer representative
Preferred solution: Deliver product or service ordered
New York, New York
Witnessed your employer stealing my package
I watched foul play on my door camera. I have timing that leads to only this employee in hallway also have neighbor walk out a few minutes after he left and said there was no package
User's recommendation: Do not use fed ex
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Verified Reviewer
Delivery
Twice I ordered furniture and Fed ex delivered However the first time they basically threw the package at the bottom of my stairs . Im 73 cant carry over 100lbs upstairs .
Aug happened again left my 100lb box at the bottom of stairs . there were specific instructions to leave it on the porch however, FedEx drivers ignored it and just left it where they wanted.
They have dollies and they are strong. They shouldve left it as promised.
- Deliver over 100lbs
- Lazy drivers poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: use another company or meet driver and be sure they deliver correctly
It's funny when people call FedEx drivers lazy. They work harder than 95% of the US population
Antigo, Wisconsin
My mail keeps going to my neighbors house
My packages are being sent to the neighbors house and Ive lived at this house for 20 something years. Ive tried to call.
Customer service. Cannot get a customer service person on the phone.
About
, , , ,
FedEx is a leading logistics services company. It was founded in 1971 as Federal Express by Fred Smith in Little Rock, Arkansas. FedEx is an abbreviation of the original name of the company. At the present time FedEx is based in Memphis, Tennessee. The company has several subsidiaries including FedEx Kinko's, FedEx Express, FedEx Freight, FedEx Ground, FedEx Smart Post, and other. USPS is one of the largest customers of FedEx. The company is organized into operating units. The tagline of the company is: ''The world on time''. Though the best recognized and most popular FedEx slogan is: ''Relax, it is FedEx''. Company's best advertising is the movie ''Cast Away'' in which Tom Hanks plays an executive of the company.
FedEx is ranked 225 out of 1375 in Transportation and Logistics category
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I expected this cowardly display and lack of accountability. They know they're bogus on their actions that's why there's no reply.no accountability. Just like bad cops.