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Pissed Consumer Interviews ?

Recently, ordered a tankless water heater. Well, Fedex claims my address in Gaffney, SC doesn't exist ... I guess our farm disappeared in the two weeks since the previous delivery ... Some genius at Spartanburg Fedex Terminal decides that no, I live in another city and redirects the water heater to an address in Charlotte, NC. No one bothered to pick up the phone and simply call little ole, me. When I looked on the mobile tracking app, I find it says the package was delivered to here in Gaffney. Immediately call Fedex. They insist, I really mean insist, they delivered it to the Farm in Gaffney. They try to claim the package is/must be incorrectly addressed ... I repeatedly tell them, no, this IS the correct address. You can guess it goes downhill from here ... They asked 24 hours to look into the matter. I gave them 24 hrs and called back. At first, I am told that the unit is being held in Charlotte Terminal. In process of waiting for the 'assigned customer service manager', I find out the truth of what happened with the misdirection of the water heater ... The 'assigned customer service manager' finally gets on the line, not knowing what I had just found out ... He makes a fatal mistake in my mind. He outright lies to me about the status. That Fedex found out nothing about the package and is insisting their records show proper delivery ... Yep, I nailed him on it. Matter is far from resolved. I have opened a Fedex claim. Not expecting quick resolution and will continue to roil on them in whatever form I can.
Heavy packages delivered to basement door at bottom of hill instead of driving up the driveway and delivering either at front door or garage door, both on main level. Called, emailed, texted, have case number but these packages have not been brought up to main level of...
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1.0
I didn't like
  • Long wait for a resolution after the claim was submitted
  • Lack of urgency and indifference of staff
#1385039
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Fedex - Unreliable!!!

What a joke!! “On FedEx Vehicle for Delivery” has turned into “At Carrier Facility” one too many times!!! Unreliable!! I hate when people I buy from ship with FedEx!
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1384523
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My package today was delivered to the same house number but the wrong street. Luckily the person who received my package was nice enough to bring the package to my home and not keep it for himself. This has happened previously with a FedEx delivery. I find it annoying...
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#1384512
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I strongly advise people who need accuracy in the delivery of their packages to not consider Fed Ex under any circumstances - three days and they keep sending it to an address they were told not to send it to and to hold it at a Fed Ex facility ... obviously too...
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#1383981
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Ordered auto parts from Canada as no other USA parts were available. I paid for next day shipping. Company shipped out same day as order. Yesterday tracking number stated delivery by 12:00pm. At 12:00pm this message (by 12:00pm) disappeared. It was still sitting 10...
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2.0
I didn't like
  • Lose packages and takes longer then supposed to
#1383977
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A seller dropped my package off at a ground ship center in Lewiston ID. At the end of the day it turned out it was either slightly too heavy or large for the “ground”parameters & needed to go “freight”. Apparently the divisions do not work together and barely...
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1.0
#1383765
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Fedex have become absolutely incompetent. I never use them by choice and am now at the point where if I order something online and Fedex is the only way it will be delivered, I don't proceed with the order. I have spent the last 4 days chasing 3 packages, all time...
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1.7
Northampton, Pennsylvania
I didn't like
  • Anything about them poor service poor customer service
#1383163
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Fedex - Worst customer service
My husband ordered something that was personalized for my fathers funeral. It was a two days shipping. These incompetent Fedex people was supposed to deliver it for Thursday oct 11 they claim they delivered it. Left it at a brown door when there’s an apartment number...
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Anonymous
Anonymous

lol... Judging by your constant use of the word idiot(if this was drinking game I would be buzzed up) you called in there acting a fool and got low tier service. I'll bet if y...

1.0
#1381956
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I recieved free 2 day shipping from walmart.com. yeah as I needed my item by saturday. The truck pulled up outside my house and stopped and I was excited. I came out the door to the end of my driveway. Its here. The driver looked at me then pulled away. I thought to...
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1.2
#1381110
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i have a mailbox at the fedex store in keaau hawaii,96749,thought it was pretty expensive when i got it,at $26.a month for the smallest box.just recently,they raised it to $30.!! for 1 month!!(the post office charges $35 for 6 mo.) fu***ng straigjt up gouging! and i...
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1.1
#1381035
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