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william R Rek
map-marker Lagos, Lagos

Unable to contact a real person

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a driver turns around in my drive runs over my ladder says sorry and leaves and unable to talk to someone. the worst service ever they take no responsibility for anything. euseus
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Loss:
$4000
Cons:
  • Sorry service sorry communications automated system sucks
  • There call center script is the worst

Preferred solution: my equipment replaced and a apology from the driver or she be fired

User's recommendation: use united postal service

Larkin K Wdy

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Verified Reviewer
| map-marker Missoula, Montana

It is very difficult to get someone to listen to the issue and help.

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Original review Dec 04, 2023
I had a package that was supposed to be 2 day delivery out for delivery for 4 days. After calling each day and being told it would be delivered the next day I finally got someone to call the local facility and have it held so I can pick it up. The weather is nice there is no reason to not deliver to address on package. I was home so I know the listed delivery attempts are a lie. So annoying.
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Loss:
$483

Preferred solution: I’d like fed ex to ship to the designated address and not just lie about trying to deliver.

User's recommendation: Just keep calling until you get someone that will listen and fix the issue.

Mina M Gsk

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Verified Buyer
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Verified Reviewer
| map-marker Beltsville, Maryland

FedEx ignored my paid schedule delivery request and will not refund the money

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FedEx ignored my paid schedule delivery request and will not refund the money
FedEx ignored my paid schedule delivery request and will not refund the money
FedEx ignored my paid schedule delivery request and will not refund the money
FedEx ignored my paid schedule delivery request and will not refund the money
FedEx ignored my paid schedule delivery request and will not refund the money
FedEx ignored my paid schedule delivery request and will not refund the money
A synopsis of the issue is that I paid for schedule delivery for Saturday afternoon. I made this request on Monday. After talking to customer service yesterday (Thursday) and today (Friday morning), I was told that it would be delivered tomorrow per my paid request. And then it showed up today (Friday). The issue was that I live in Pennsylvania and will not be moving to Maryland until tomorrow, so my entire couch showed up in the stairwell of the building with no one to receive it. Luckily, I was able to have somebody pick it up, but it makes no sense that the money was taken out of my account for scheduled delivery, when that scheduled delivery request was unfulfilled. I would simply like my money refunded. FedEx is giving me the runaround, telling me that the company I (Wayfair) had to file a refund request on my behalf, which makes no sense, because I paid FedEx directly for this service. When speaking to Wayfair, they said that they would not be able to file a claim request, because there is nothing on there and showing that I pay for upgraded shipping. Its only $11.50 so this sounds extremely petty to be filing a complaint and going through all of this customer service, but that is $11.50 for a service that was not rendered in addition to completely inconveniencing me and those around me. I had to have somebody drive an hour out of their way and spend money on a U-Haul truck just to be able to pick up my furniture because FedEx not only did not honor the request, but when I tried to reach out for customer service a day early, in order to make alternate plans, they were dishonest up until this morning in saying that the delivery would arrive on the day that I scheduled (Saturday). In addition, it is almost impossible to speak to a live person when calling the customer service line, I had to reach out on Twitter in order to chat with a live person. And then, when trying to file a complaint, they tell you to call their customer service line and speak to somebody, but you cannot get through to a live person. Ive been going in circles for two days with them.
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Loss:
$35

Preferred solution: Full refund

User's recommendation: Avoid shipping with FedEx at all costs. If you own a business, do not use FedEx for the good of your customers..

1 comment
Guest

Get a refund from your bank

Falecia Ekt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker San Antonio, Texas

I gave you this review because no one is answering my questions. I need a pick up for ground packages at 203 South St. Mary Street San Antonio, TX 78205. This is Officer Harrison at the security desk.

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FedEx - I gave you this review because no one is answering my questions. I need a pick up for ground packages at 203 South St. Mary Street San Antonio, TX 78205. This is Officer Harrison at the security desk.
FedEx - I gave you this review because no one is answering my questions. I need a pick up for ground packages at 203 South St. Mary Street San Antonio, TX 78205. This is Officer Harrison at the security desk.
FedEx - I gave you this review because no one is answering my questions. I need a pick up for ground packages at 203 South St. Mary Street San Antonio, TX 78205. This is Officer Harrison at the security desk.
Wrong packages were delivered to the International Center at 203 S. St. Mary Street San Antonio, TX 78205
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User's recommendation: No, I am time due to you are not helping me with my issue I need grounds packages picked up. And you have really poor customer service when I say I want to speak to a representative. That is what I mean. I don’t want a robot.

Carleigh Ves

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Verified Buyer
| map-marker Baton Rouge, Louisiana

Driver Stolen Package

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FedEx - Driver Stolen Package
FedEx - Driver Stolen Package
Driver damaged prior shipment took proof picture from truck then throws box over railing instead of walking to front door. Damaged concrete on porch & lawower parts I reported it but did not file a claim Now the driver retaliated and steals my package takes no proof picture but says package delivered at front door. Im FURIOUS
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User's recommendation: Stay away deal with damage & theft choice is yours. I’m DONR

Karen A Ezt

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Verified Buyer

Bad customer service and communication

FedEx - Bad customer service and communication
FedEx - Bad customer service and communication
FedEx - Bad customer service and communication
FedEx - Bad customer service and communication
FedEx - Bad customer service and communication
I made a purchase on the 14th of this month and was told the delivery would be on the 18th. That was fine. When I went to check on the status, the shipping address was incorrect. Though on the ordering site I put the correct address. When I called the first time, I was told to wait until the package was delivered to the warehouse. Mind you, they already had a label made. I called three times and was told they fixed it. NOT. I kept an eye on the updates. When I checked, the package was already in transit. Wth. Oh, and when the package was in transit, a message sent said it would be delivered on the 16th between 10-2. FedEx tried to deliver it, they couldn't because the address was incorrect. The only thing that was incorrect was one letter that went with numbers for the apartment. So, now I have to wait 24 hours or more to make a new label, which they should have done already. I called where the package went back to and told them about the issue and the guy Resano had an attitude. I now don't know when it will be delivered.
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Preferred solution: Quality service

User's recommendation: Don’t give up getting problems resolved and let them know what they have done wrong.

Resolved
Ann A Qqv

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Verified Buyer
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Verified Reviewer
| map-marker Port Arthur, Texas

Resolved: Terrible customer service and nothing but lies.

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FedEx - Terrible customer service and nothing but lies.
Updated by user Oct 06, 2023

Company fixed the issue and I have been provided with apology. I contacted the Better Business Bureau and they were able to get FedEx to uphold their guarantee.

Original review Sep 05, 2023
I mailed a package overnight express and it didn't get there the next day, which would have been Saturday. Monday was a holiday, so three people in customer service told me it would probably be delivered today, Tuesday. At 5:00, it still wasn't there. So I called again and the man told me it would be delivered tomorrow. So I told him to send it back to me because the person it was sent to was leaving today. Very frustrated. And I hope I will not have trouble getting my money back, because they claim they tried to deliver it Saturday, but the person I sent it to was there all day and at any rate, there was no signature required, so why didn't they just leave it?
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Cons:
  • Lie for their own convenience

Preferred solution: Full refund

User's recommendation: Don't use FedEx Express. It's a joke.

Tijaira C

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Verified Reviewer

Late Package

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FedEx - Late Package
FedEx needs to seriously go out of business. I dont understand how every single package they have to deliver is always late. Then the tracking number isnt even useful because it doesnt give you up to date information on your packages whereabouts. Also the call center is unhelpful because they know as much as you do. All they do is repeat the same thing the website says, which isnt helpful because the tracking number does not work and the website is poorly run. Terrible service
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Loss:
$250
Cons:
  • Late delivery all the time
  • Poor customer service and really bad website

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use them. Use a carrier pigeon they are more efficient.

Anonymous
map-marker Spring, Texas

Left my 500 fireplace out in the yard it’s supposed to rain today

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FedEx - Left my 500 fireplace out in the yard it’s supposed to rain today
The fed ex driver left my fireplace out in the yard Im the only person here as my husband works out of town Mon thru Friday its still no excuse for leaving my property in the yard am very pissed!
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User's recommendation: Don’t use them!

Chris C Sfp

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Verified Buyer
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Verified Reviewer
| map-marker Athens-Clarke County, Georgia

Late package over 2 weeks

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FedEx - Late package over 2 weeks
FedEx - Late package over 2 weeks
FedEx - Late package over 2 weeks
My package has been late for over two weeks!!! Order on September 16th. Absolutely unacceptable on the shipping. Fedex sucks!!
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Loss:
$139
Cons:
  • Fedex needs to go out of business

Preferred solution: Full refund

User's recommendation: Not a chance

Anonymous
map-marker Saint Charles, Missouri

Delivery problem

FedEx - Delivery problem
I needed a live person. I knew the status of the delivery, but because there was a status the recorded person wouldn't connect me to a representative. My issue is that this was supposed to ship overnight. Pick up was 9/25 and delivery to us should have been 9/26. I am now finding out this order isn't delivering to me until possibly 1:00 pm tomorrow which unfortunately is too late to satisfy my customers needs. So I now have a very disgruntled customer and I am unable to provide them with a reason for this delay. My tracking # is 626881****52.
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User's recommendation: I won't be recommending Fedex due to the customer service received.

Resolved
Kathy G Akv

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Verified Reviewer
| map-marker Northbrook, Illinois

Resolved: What's up with changing delivery day?

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Updated by user Sep 18, 2023

Packaged didn't show up yesterday. Wasted my day. Came today before noon which was the day it was originally supposed to come.

Updated by user Sep 17, 2023

Forgot I have a number to talk to a person about the problem, but no resolution!

Original review Sep 17, 2023
Had a packaged scheduled for delivery on Monday, but I get an email on Sunday morning saying it's out for delivery today! What the *** I had to cancel a really important appointment cause I have to sign for it. Tried calling but the pit bull virtual chat wouldn't connect me to a live agent. This needs to change! Do you know how annoying it is to have change important plans because YOU want to deliver early? And on a Sunday, a day for me to do what I need to do. I'm really a PISSED CONSUMER right now!
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Pros:
  • Mostly ok
Cons:
  • Not as fast as they say

Preferred solution: Apology

User's recommendation: Pre-set your delivery unless you have nothing to do!

Michele S Oae

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Verified Reviewer

Terrible customer service thieves

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FedEx - Terrible customer service thieves
Updated by user Jul 26, 2023

They have done nothing!

Original review Jun 26, 2023
Im sorry you are not sorry. We know the item made it to the USA in a customs hand verified contents with documentation and pictures. They STOLE IT! Im not ok with that. Nor should FedEx but I am learning the hard way they think its ok and its not. You do not steal someones hard work and and not make right. I just want my package or proper revenue. Proper refund on the low side is $2096 not $24. It is not my problem that your employees stole our package or wrote incorrect information on it when they didnt listen to what the sender said Mr. Cipto was in contact with me when he was actually sending the package and he was getting very frustrated at the fact that the agent was not listening to what he was saying and just kept rushing him and pushing him and said I know what to do. I know what to do well, apparently he didnt know what to do now that theres a problem we have incurred the loss. Again, another FedEx problem an untrained employee and we are supposed to suffer. We are not going to suffer. I do not want to hear that because the agent wrote some thing that wasnt what it was that we are out all this and some of those items in the box were one-of-a-kind, the problem must get rectified I dont care what the agent wrote. Its incorrect. I have provided all documentation and pictures that after that happened thats when the package was stolen. Ive heard all kinds of crazy answers as to what the issue is why they dont know why they do you know why but they refunded me $24 well, I cant except that and I will not except that so whatever supervisor you need to go to to show them that this is the problem so that the other remaining $2096 -$24 can be refunded or in addition we need to do that. I am currently on agent number 65. Do you think that this is appropriate? You have made attacks at my business by doing this cost me refunds, so Im out even more money, and you have made marks on my business reputation from the carelessness and inadequate employees. Its time that you fix this and make it right because I do intend to seek legal counsel and I am reporting it to the local TV stations. They have little segments where they protect they go after people that scam people. It is quite shameful that one must take months and hours of their time to prove some thing that you provided all the proper documentation and youre still fighting for something thats yours thats right, so basically what youre saying to me is is that your company has no accountability that its OK. Someone can just steal packages and contents and theres no retribution and get a paycheck in benefits. I think Id like to work for your company. Id like to be able to not be accountable for my work or my horrible actions and get paid for and reward it sounds great. I will expect that you will take this to a higher level and his supervisor and explain it. I can provide all the documentation the emails and the bizarre answers that I have received from all of these agents now one or two I could see maybe theyre not train but now were getting up and very high numbers to be receiving the answers that Im receiving. I think you and I wait your answer to speak to a supervisor.
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Loss:
$2096
Cons:
  • All
  • Service itself below subpar
  • Terrible customer service

Preferred solution: My package or full refund shipping and content value

User's recommendation: Buyer beware they can steal something and never replace it or refund as they keep running you in circles hoping you will give up.

1 comment
Michele S Oae

FedEx has still not refunded me or delivered the package they STOLE!

Norm G Jrt

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Verified Reviewer
| map-marker Lancaster, Pennsylvania

Packages Delivered to the wrong address.

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I am a Federal Firearms Dealer. I have a retail store located in Kingston, PA. For two years now I have been trying to get Fedex Ground to correct their delivery pin. They continue to deliver my FFL shipments of firearms, ammo and other items to the wrong address several towns over. To make matters worse they are dropping them at a residential apartment building. I have emailed, and spoken to a person at their local center and they still have not corrected the problem. Fedex Ground drivers are NOT employed by Fedex. Ground routes are contracted out to private owners who hire their own drivers. The drivers change constantly. The labels on the boxes even say Kingston but they still drop them in Swoyersville.. I am still pursuing getting this fixed but trying to get live people on the phone is near impossible.
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User's recommendation: don't use Fedex Ground

Liesel Qnv

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Verified Buyer
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Verified Reviewer

Package delivered out in Driveway!

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FedEx - Package delivered out in Driveway!
Carelessness Package was delivered in driveway, Not on front porch by door as Ive stated over and over. It could be backed over when leaving garage, out in the weather rain snow or sun, and also there in plain view to see grab and go!!!
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Libby S Uei

Driver delivered my package to someone else’s house.

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FedEx - Driver delivered my package to someone else’s house.
Driver delivered my package to someone elses house. Uploaded a picture to me that is NOT my garage to show it was delivered. Opened and investigation and it has been over 24 hours with no updates. Very hard to get a live person on the phone. Once I finally got a live representative they were unhelpful, rude, and kept talking over me. Telling me now it will take 48 hours to investigate. This package was $119 and who knows where it was delivered to??
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Loss:
$119
Cons:
  • Horrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Representatives that are east to hear and understand

May T Chj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Florissant, Missouri

Looking for my order

FedEx - Looking for my order
FedEx - Looking for my order
I ordered luggage through the big luggage sale. I placed two orders, one to be delivered in St. Louis and the other in Houston Texas. Im beginning to feel like I have been scammed. I have tried to track the shipment and it says delivered. I never got the package or my daughter in Texas.
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