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Pissed Consumer Interviews ?

Recently, ordered a tankless water heater. Well, Fedex claims my address in Gaffney, SC doesn't exist ... I guess our farm disappeared in the two weeks since the previous delivery ... Some genius at Spartanburg Fedex Terminal decides that no, I live in another city and redirects the water heater to an address in Charlotte, NC. No one bothered to pick up the phone and simply call little ole, me. When I looked on the mobile tracking app, I find it says the package was delivered to here in Gaffney. Immediately call Fedex. They insist, I really mean insist, they delivered it to the Farm in Gaffney. They try to claim the package is/must be incorrectly addressed ... I repeatedly tell them, no, this IS the correct address. You can guess it goes downhill from here ... They asked 24 hours to look into the matter. I gave them 24 hrs and called back. At first, I am told that the unit is being held in Charlotte Terminal. In process of waiting for the 'assigned customer service manager', I find out the truth of what happened with the misdirection of the water heater ... The 'assigned customer service manager' finally gets on the line, not knowing what I had just found out ... He makes a fatal mistake in my mind. He outright lies to me about the status. That Fedex found out nothing about the package and is insisting their records show proper delivery ... Yep, I nailed him on it. Matter is far from resolved. I have opened a Fedex claim. Not expecting quick resolution and will continue to roil on them in whatever form I can.
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Fedex - Delivery

What does delivery exception Mean I was tracking my package said it was on truck but now says that??
Company wrote 0 private or public responses to the review from 1 hour ago.
2.1
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#1423518
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Fedex - Horribly slow, deceptive tracking updates

Package reported shipped on 12-4. 12-8 showed departed the last facility before my location. 12-12, status finally changed after I called to see what "departed" meant and was given the standard BS by someone that could barely speak English. 12-12, late in the day the status changed to arrived at a Smartpost facilty in the exact same city it supposedly departed from on 12-8. 4 days to change facilities while status shows departed the arrival facility? When I called and asked if "departed" just meant it was sitting in a lot, the question was unanswered or at least unintelligibly responded to. 12-13 status reports shipment info sent to USPS, but USPS still has no info on the shipment. The package could have been hand delivered from the origination point by now by someone walking.
Company wrote 0 public responses to the review from 21 hours ago.
#1422794
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It happened Tues Dec. 11, 2018. I got notice that the package that was sent to friends could not be delivered because it required a signature and that needed to be picked up at a FedEx Center. I call the 1-800- number only to get one of those recordings and not a...
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Company wrote 0 private or public responses to the review from 1 day ago.
2.8
I didn't like
  • 1-800 number
  • Lack of communication
#1422420
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Fedex - Same old song and dance

Out for delivery for two days going on three. Zero help from customer service. They can only tell me what my emails read. Pathetic.
Company wrote 0 public responses to the review from 1 day ago.
#1422273
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Ordered a package on sunday night. Paid extra so it would be here 12/11. Email from fedex stated it would be here 12/11 by 8pm. 930pm comes around and no package. Call the company and they tell me "well it wont be there until tomorrow because its at the facility and...
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Company wrote 0 public responses to the review from 2 days ago.
1.0
#1421396
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A full 10 days before the event, I purchased a small item for use during that 1 & 2 December 2018, weekend outing. My item was shipped to Phoenix, 2Day FedEx Delivery, on 28 November 2018. -that was not cheap. Item arrived in Phoenix, 30 December 2018. -Yay! I thought...
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Company wrote 0 private or public responses to the review from 2 days ago.
#1421286
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Fedex - Today 12/11/18 my package come today

i went downstair waiting for it at 9am to 1pm arounde 12pm i open the door seen fedex door tage at 10:43am the probelm i was having is fedex guy didnt even bother to knock on the door which i was downstair wating for it. FedEx driver are too lazy.....I call the saler never FedEx agian..
Company wrote 0 private or public responses to the review from 2 days ago.
1.8
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I liked
  • Didnt like
#1421083
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I ordered a gift online for the holidays. The scheduled Fedex date for delivery was 5 to 8 days. Since a signature was required, and I wasn't certain I would be home, I left a Fedex printed form taped to my front door with my signature, date and delivery instructions....
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Company wrote 0 public responses to the review from 2 days ago.
#1421026
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Everyday I have packages waiting on my porch for USPS mail carrier and have done this for years. Substitute FedEx driver in a U-Haul rental truck didn't bother to read the labels or show concern when my USPS packages wouldn't scan in her machine and she just took them....
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Company wrote 0 private or public responses to the review from 2 days ago.
I didn't like
  • Lack of accepting responsibility for unauthorized pick up
#1421020
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Fedex - *** POOR SERVICE

IF I COULD GIVE ZERO *** STARS I WOULD!!! Delivered my kids CHRISTMAS gift which was a basket ball rim left it on the porch but NEVER rung the doorbell which led to my children seeing it!!! DISGUSTING!!!! POOR SERVICE!!!! ITS 2018 WE DONT KNOW WHAT A DOORBELL IS!!
Company wrote 0 private or public responses to the review from 2 days ago.
1.0
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#1421001
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