Fedex Reviews and Complaints
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Customers don't like
- Very poor customer service
- Delivery service
- Customer service
Customers like
- No good
- Nada
- Zilch
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Pissed Consumer Interviews ?
Recently, ordered a tankless water heater. Well, Fedex claims my address in Gaffney, SC doesn't exist ... I guess our farm disappeared in the two weeks since the previous delivery ... Some genius at Spartanburg Fedex Terminal decides that no, I live in another city and redirects the water heater to an address in Charlotte, NC. No one bothered to pick up the phone and simply call little ole, me. When I looked on the mobile tracking app, I find it says the package was delivered to here in Gaffney. Immediately call Fedex. They insist, I really mean insist, they delivered it to the Farm in Gaffney. They try to claim the package is/must be incorrectly addressed ... I repeatedly tell them, no, this IS the correct address. You can guess it goes downhill from here ... They asked 24 hours to look into the matter. I gave them 24 hrs and called back. At first, I am told that the unit is being held in Charlotte Terminal. In process of waiting for the 'assigned customer service manager', I find out the truth of what happened with the misdirection of the water heater ... The 'assigned customer service manager' finally gets on the line, not knowing what I had just found out ... He makes a fatal mistake in my mind. He outright lies to me about the status. That Fedex found out nothing about the package and is insisting their records show proper delivery ... Yep, I nailed him on it. Matter is far from resolved. I have opened a Fedex claim. Not expecting quick resolution and will continue to roil on them in whatever form I can.
Fedex - Dumb driver
You should not be able to back a commercial vechial up into someones driveway they are too heavy 0 i guess its really hard to find good help now days
Product
Fedex - Have not received my order
Have not recieved my order, but its showing delivered,
Fedex - Waiting on package that didnt show up.
Took off work today to make sure my package wasnt stolen off my porch and at about 6 p.m tracking changed to no delivery date availible at this time. What kind of *** is this? I will never use fedex for anything ever again! You cost me a days wages for nothing!! Why dont you geg your *** together and stick to your tracking schedule!!!!!
For the second time in a matter of months Fed Ex has noticed me that my package was on truck to be delivered that day. On both occasions after waiting most of the day, I checked rechecked status only to find out packages were still in LA. Why they do they lie about...
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I waited all day Friday for a package to be delivered that had to be signed for, for some reason. It was supposed to be delivered by end of day. I called several times since there was weather issues in case I did not need to continue waiting. I called several times,...
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I didn't like
- I do not like the incorrect information from the app
- All real time information is incorrect
- I do not like no real time
Fedex - *** ridiculous
The damn package i orderd went right through my state and up to the next went from cali all the way through oregon to the middel of washinton total *** this deal should be shut down wast of time and money
Anytime I receive packages from Fedex Smartpost they are never delivered and returned to sender. It is incredibly frustrating. Whoever thought Smartpost was genius is an idiot. I have an incredibly long street address with a unit number so when the package is...
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Product
Fedex - Delivered wrong house wont come get
delivered to me not right person wont come get it!!
At all costs do not use fedex. I was tracking a package that said delivered at 10:57 am. I called as there was no package delivered, I was told it was left by the gate. I had given detailed directions on where my house is and my phone number, neither of those contained...
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Similar to Fedex
My company has spent thousands upon thousands of dollars shipping with FedEx, including thousands spent on FedEx Smartpost services which are delivered locally using USPS. When you purchase a shipment to a customer, it is done through FedEx and is insured when it...
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Anonymous
So stick with USPS in the first place. You can insure up to $25,000 with Registered Mail. Why pay someone else to hand it off ? I don't understand the entire concept.
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Good thing you didn't have my purchasing agent and materials expeditor job in the 70's, 80's and early 90's. None of the stuff that upset you even existed or had been thought ...