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Pissed Consumer Interviews ?

Recently, ordered a tankless water heater. Well, Fedex claims my address in Gaffney, SC doesn't exist ... I guess our farm disappeared in the two weeks since the previous delivery ... Some genius at Spartanburg Fedex Terminal decides that no, I live in another city and redirects the water heater to an address in Charlotte, NC. No one bothered to pick up the phone and simply call little ole, me. When I looked on the mobile tracking app, I find it says the package was delivered to here in Gaffney. Immediately call Fedex. They insist, I really mean insist, they delivered it to the Farm in Gaffney. They try to claim the package is/must be incorrectly addressed ... I repeatedly tell them, no, this IS the correct address. You can guess it goes downhill from here ... They asked 24 hours to look into the matter. I gave them 24 hrs and called back. At first, I am told that the unit is being held in Charlotte Terminal. In process of waiting for the 'assigned customer service manager', I find out the truth of what happened with the misdirection of the water heater ... The 'assigned customer service manager' finally gets on the line, not knowing what I had just found out ... He makes a fatal mistake in my mind. He outright lies to me about the status. That Fedex found out nothing about the package and is insisting their records show proper delivery ... Yep, I nailed him on it. Matter is far from resolved. I have opened a Fedex claim. Not expecting quick resolution and will continue to roil on them in whatever form I can.
I order car parts online alot. IN the last year I have only received parts shipped fedex on 3 occasions. The first time their website tracking info said my package would arrive on a Saturday. I was pretty happy because I thought it was going to take until Monday. Well...
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Anonymous
Dents Spuron

Hmmm... Estimated? What is definition of “estimated”?

Anonymous
Mirela

That just happened to me too. Although it was sent by company 5-7 days to deliver today is 11th day with delivery changing 3 times already it was supposed to be here tonight n...

#181048
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I spent the entire day waiting for a package. At 5:01 pm the Tracking screen reports: 2:41 "Customer not available or business closed" This is an unadulterated LIE. Not only have I been here all day, but the place has had people in-and-out of it all day long. Cars...
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Anonymous
Anonymous

Do you ever get the package .

Anonymous
Robert

I have had the same experience. Only difference being that estimated deliver went unavailable at 8:00 PM ET and the next day it reported a failed attempted delivery due to "Cu...

#173636
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I've been reading through the reviews here and I'm seeing that "delivery exception" seems to be a standard excuse for not delivering on time and it comes in multiple flavors. I too have been the victim of this response. Most recently (Saturday to be exact), I...
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Anonymous
Julie Navarrete

Fed Ex is the worst! My husband and I recently have had a horrible experience with them! I will never use them and I will tell everyone I know not to use them. At first I thou...

Anonymous
Ray

First thing I tell a seller is that I will not accept anything shipped by fedex. Can't talk to the "local" office and it's 90 miles away. Never again with fedex.

#302395
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Fedex - "Customer has requested non-express clearance"
Hello there, I bought a GoPro 4 on the official website to have it sent to Mexico I did choose the "FedEx International Priority". Last saturday, 18 of October, the GoPro landed in Guadalajara, Mexico, showing some "Clearance Delay", ok, fair enough, it does have to go...
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Anonymous
Amy

Look if the item is made in china or in the original box..They delay the package..for some reason they don't accept items from China...or thsts what I was told when I tried on...

Anonymous
Hwntnmx

Hi!, Im having right now the same problem, Im also from Guadalajara, I have some doubts about this that maybe you already go through and maybe you can help me... the tax that ...

#548948
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I ordered an item online on October 11th. My item shipped from seller on October 12th and was shipped Fedex. I paid for the product. I have tracked my package and it's on "clearance delay" in Memphis, TN. My expected delivery date was October 18th. It is now...
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Anonymous
Melody

If you file a claim online within 15-30 days of receiving your package you might be able to get a check for declared value depends on how much your shipper declared it for!

LadyScot
LadyScot

Sounds like an international customs clearance issue. No shipping company can get around it. Blame your government not your shipper. OR, buy domestically and not have the hass...

Covington, Indiana
#352755
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Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
I'm pretty disgusted with Fedex, and have been for a couple of weeks now. A critical package was 4 days late (and we only received it because we went to pick it up). They claimed to have made multiple delivery attempts, only to find out it never left their local...
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1.4
I didn't like
  • Damaged package
#1348900
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Featured

Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Simple delivery to my residence I was not impressed i have 29 picture tells it all never seen a refrigerator treated this poorly during shipping The driver was seen slamming it on the ground by two residence And it take 5 to 7 days to get back to me and I have to make...
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Anonymous
Anonymous

Oh well...next time GO TO THE STORE and get it yourself...problem solved!!!

#1290486
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Fedex - Miss vang
Fedex - Miss vang
Fedex - Miss vang
Fedex - Miss vang
Fedex - Miss vang
Fedex - Miss vang
Fedex - Miss vang
Fedex - Miss vang
I have a complaint on 4/25/2018 i‘m suppose to tecieve 3 packags that ship out from China on airexpress , but i didn‘t recieved them untill 4/27/2018 by the time those boxes got to me they came in 3 trash bags intead of in the boxes like the way they ship out and every...
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#1242841
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Fedex - Shitty service

Fedex - Shitty service
Fedex - Shitty service
Fedex - Shitty service
Fedex - Shitty service
Fedex - Shitty service
Fedex - Shitty service
Ordered a car part online for 200$ through a guy who used fed ex smartpost package came all smash and torn part was unable to be used because a piece snapped off mind you that this piece was pure metal never again am I going to order a part through this postal service
1.0
Details
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Tracking Tool
Value for money
#1324034
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Fedex - Refund of shipping costs
Fedex - Refund of shipping costs
On Dec 16 2017 I went to a FEDEX office store to ship 2 packages less then 20lbs total weight to Cairo Egypt, the shipping cost was $708.34. The attendant made an error in the address and it wasn't known until after I got to my car and it was pointed out by my fiancé...
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#1333857
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