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Pissed Consumer Interviews ?

Recently, ordered a tankless water heater. Well, Fedex claims my address in Gaffney, SC doesn't exist ... I guess our farm disappeared in the two weeks since the previous delivery ... Some genius at Spartanburg Fedex Terminal decides that no, I live in another city and redirects the water heater to an address in Charlotte, NC. No one bothered to pick up the phone and simply call little ole, me. When I looked on the mobile tracking app, I find it says the package was delivered to here in Gaffney. Immediately call Fedex. They insist, I really mean insist, they delivered it to the Farm in Gaffney. They try to claim the package is/must be incorrectly addressed ... I repeatedly tell them, no, this IS the correct address. You can guess it goes downhill from here ... They asked 24 hours to look into the matter. I gave them 24 hrs and called back. At first, I am told that the unit is being held in Charlotte Terminal. In process of waiting for the 'assigned customer service manager', I find out the truth of what happened with the misdirection of the water heater ... The 'assigned customer service manager' finally gets on the line, not knowing what I had just found out ... He makes a fatal mistake in my mind. He outright lies to me about the status. That Fedex found out nothing about the package and is insisting their records show proper delivery ... Yep, I nailed him on it. Matter is far from resolved. I have opened a Fedex claim. Not expecting quick resolution and will continue to roil on them in whatever form I can.
I order car parts online alot. IN the last year I have only received parts shipped fedex on 3 occasions. The first time their website tracking info said my package would arrive on a Saturday. I was pretty happy because I thought it was going to take until Monday. Well...
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Company wrote 0 public responses to the review from May 06, 2010.
Anonymous
MLS

This is so true! I absolutely hate fed ex. They only deliver when it's convenient for them!Unfortunately there's no control who uses them when you buy online etc..They like to...

Anonymous
Anonymous

What in the heck!? FedEx promised a two day delivery four days ago.”track my order” only says “ label created”. No data after that. Customer service is anything but being comp...

#181048
Reply to reviews
I spent the entire day waiting for a package. At 5:01 pm the Tracking screen reports: 2:41 "Customer not available or business closed" This is an unadulterated LIE. Not only have I been here all day, but the place has had people in-and-out of it all day long. Cars...
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Company wrote 0 public responses to the review from Mar 05, 2010.
Anonymous
Anonymous

Do you ever get the package .

Anonymous
Robert

I have had the same experience. Only difference being that estimated deliver went unavailable at 8:00 PM ET and the next day it reported a failed attempted delivery due to "Cu...

#173636
Reply to reviews
I've been reading through the reviews here and I'm seeing that "delivery exception" seems to be a standard excuse for not delivering on time and it comes in multiple flavors. I too have been the victim of this response. Most recently (Saturday to be exact), I...
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Company wrote 0 public responses to the review from Mar 05, 2012.
Anonymous
Kathy Dab

Yes fedex sucks

Anonymous
Julie Navarrete

Fed Ex is the worst! My husband and I recently have had a horrible experience with them! I will never use them and I will tell everyone I know not to use them. At first I thou...

#302395
Reply to reviews
Fedex - "Customer has requested non-express clearance"
Hello there, I bought a GoPro 4 on the official website to have it sent to Mexico I did choose the "FedEx International Priority". Last saturday, 18 of October, the GoPro landed in Guadalajara, Mexico, showing some "Clearance Delay", ok, fair enough, it does have to go...
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Company wrote 0 private or public responses to the review from Oct 21, 2014.
Anonymous
Amy

Look if the item is made in china or in the original box..They delay the package..for some reason they don't accept items from China...or thsts what I was told when I tried on...

Anonymous
Hwntnmx

Hi!, Im having right now the same problem, Im also from Guadalajara, I have some doubts about this that maybe you already go through and maybe you can help me... the tax that ...

#548948
Reply to reviews
I ordered an item online on October 11th. My item shipped from seller on October 12th and was shipped Fedex. I paid for the product. I have tracked my package and it's on "clearance delay" in Memphis, TN. My expected delivery date was October 18th. It is now...
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Company wrote 0 private or public responses to the review from Oct 19, 2012.
Anonymous
Melody

If you file a claim online within 15-30 days of receiving your package you might be able to get a check for declared value depends on how much your shipper declared it for!

LadyScot
LadyScot

Sounds like an international customs clearance issue. No shipping company can get around it. Blame your government not your shipper. OR, buy domestically and not have the hass...

Covington, Indiana
#352755
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Featured
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
Fedex - Gross Negligence Across the Board!
I'm pretty disgusted with Fedex, and have been for a couple of weeks now. A critical package was 4 days late (and we only received it because we went to pick it up). They claimed to have made multiple delivery attempts, only to find out it never left their local...
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Company wrote 0 private or public responses to the review from Sep 07.
1.4
I didn't like
  • Damaged package
#1348900
Reply to reviews
Featured
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Fedex - Simple delivery
Simple delivery to my residence I was not impressed i have 29 picture tells it all never seen a refrigerator treated this poorly during shipping The driver was seen slamming it on the ground by two residence And it take 5 to 7 days to get back to me and I have to make...
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Company wrote 0 private or public responses to the review from Jun 27.
Anonymous
Anonymous

You MAIL ORDERED a REFRIGERATER? Your an idiot!!!

Anonymous
Anonymous

Oh well...next time GO TO THE STORE and get it yourself...problem solved!!!

#1290486
Reply to reviews
FedEx is such a garbage company. I swear to God only the brightest All Stars work for that company. I ordered items on Amazon Prime following the big shipping debacle of 2013. Normally my Prime orders ship USPS or UPS and show up in 2 days or in some crazy cases, 1...
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Company wrote 0 public responses to the review from Dec 30, 2013.
aleksey
aleksey

Weather delays may not have obvious sources. If it is raining at your home and near the hub there is 3ft of snow FedEx will not be delivering. Even a downed tree could be a re...

aleksey
aleksey

Looks like another customers package was leaking in transit and your package might have been caught in the belt. Somebody must have let it slip past without correction by mist...

#467690
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Featured
Fedex trashed my yard
Fedex trashed my yard
Pictures say it all. I had to pull the Fedex van out of the mud with my Subaru. I guess the driver figured it was ok to drive off the gravel onto the lawn. Not his best move probably. Fedex says I need to get 3 estimates, then they'll talk to me about maybe...
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Company wrote 0 private or public responses to the review from Nov 26.
Anonymous
Anonymous

You would have been equally angry had they parked on the last available solid space and tossed your package at the door. Most people are not accustomed to maneuvering through ...

Anonymous
AA

Sorry that your front dirt patch got damaged.

#1408454
Reply to reviews
Featured
Fedex - Lazy *** Driver
Happy Birthday to me. I was expecting a birthday package today, along with 2 other packages. I was in & out of my front door, taking items in & out of my truck. My little yorkie was with me. As I looked out my kitchen window at 11:15 a.m., I saw a FedEx truck at the...
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Company wrote 0 private or public responses to the review from Nov 05.
Anonymous
Anonymous

What ? You don't complain about them leaving stuff on the porch 99% of the time ? A closed porch or just your front stoop ? What about rain, snow, etc. ? Thieves ? Porch deliv...

1.3
Florence, Colorado
I didn't like
  • Lack of customer service and caring
#1394632
Reply to reviews