Most helpful reviews first
Pissed Consumer Interviews ?
Recently, ordered a tankless water heater. Well, Fedex claims my address in Gaffney, SC doesn't exist ... I guess our farm disappeared in the two weeks since the previous delivery ... Some genius at Spartanburg Fedex Terminal decides that no, I live in another city and redirects the water heater to an address in Charlotte, NC. No one bothered to pick up the phone and simply call little ole, me. When I looked on the mobile tracking app, I find it says the package was delivered to here in Gaffney. Immediately call Fedex. They insist, I really mean insist, they delivered it to the Farm in Gaffney. They try to claim the package is/must be incorrectly addressed ... I repeatedly tell them, no, this IS the correct address. You can guess it goes downhill from here ... They asked 24 hours to look into the matter. I gave them 24 hrs and called back. At first, I am told that the unit is being held in Charlotte Terminal. In process of waiting for the 'assigned customer service manager', I find out the truth of what happened with the misdirection of the water heater ... The 'assigned customer service manager' finally gets on the line, not knowing what I had just found out ... He makes a fatal mistake in my mind. He outright lies to me about the status. That Fedex found out nothing about the package and is insisting their records show proper delivery ... Yep, I nailed him on it. Matter is far from resolved. I have opened a Fedex claim. Not expecting quick resolution and will continue to roil on them in whatever form I can.
I order car parts online alot. IN the last year I have only received parts shipped fedex on 3 occasions. The first time their website tracking info said my package would arrive on a Saturday. I was pretty happy because I thought it was going to take until Monday. Well...Read more
Company wrote 0 public responses to the review from May 06, 2010.
I spent the entire day waiting for a package. At 5:01 pm the Tracking screen reports: 2:41 "Customer not available or business closed" This is an unadulterated LIE. Not only have I been here all day, but the place has had people in-and-out of it all day long. Cars...Read more
Company wrote 0 public responses to the review from Mar 05, 2010.
I've been reading through the reviews here and I'm seeing that "delivery exception" seems to be a standard excuse for not delivering on time and it comes in multiple flavors. I too have been the victim of this response. Most recently (Saturday to be exact), I...Read more
Company wrote 0 public responses to the review from Mar 05, 2012.
Hello there, I bought a GoPro 4 on the official website to have it sent to Mexico I did choose the "FedEx International Priority". Last saturday, 18 of October, the GoPro landed in Guadalajara, Mexico, showing some "Clearance Delay", ok, fair enough, it does have to go...Read more
Company wrote 0 private or public responses to the review from Oct 21, 2014.
I ordered an item online on October 11th. My item shipped from seller on October 12th and was shipped Fedex. I paid for the product. I have tracked my package and it's on "clearance delay" in Memphis, TN. My expected delivery date was October 18th. It is now...Read more
Company wrote 0 private or public responses to the review from Oct 19, 2012.
I'm pretty disgusted with Fedex, and have been for a couple of weeks now. A critical package was 4 days late (and we only received it because we went to pick it up). They claimed to have made multiple delivery attempts, only to find out it never left their local...Read more
Company wrote 0 private or public responses to the review from Sep 07.
I didn't like
- Damaged package
Simple delivery to my residence I was not impressed i have 29 picture tells it all never seen a refrigerator treated this poorly during shipping The driver was seen slamming it on the ground by two residence And it take 5 to 7 days to get back to me and I have to make...Read more
Company wrote 0 private or public responses to the review from Jun 27.
FedEx is such a garbage company. I swear to God only the brightest All Stars work for that company. I ordered items on Amazon Prime following the big shipping debacle of 2013. Normally my Prime orders ship USPS or UPS and show up in 2 days or in some crazy cases, 1...Read more
Company wrote 0 public responses to the review from Dec 30, 2013.
Pictures say it all. I had to pull the Fedex van out of the mud with my Subaru. I guess the driver figured it was ok to drive off the gravel onto the lawn. Not his best move probably. Fedex says I need to get 3 estimates, then they'll talk to me about maybe...Read more
Company wrote 0 private or public responses to the review from Nov 26.
Happy Birthday to me. I was expecting a birthday package today, along with 2 other packages. I was in & out of my front door, taking items in & out of my truck. My little yorkie was with me. As I looked out my kitchen window at 11:15 a.m., I saw a FedEx truck at the...Read more
Company wrote 0 private or public responses to the review from Nov 05.
I didn't like
- Lack of customer service and caring
Do you have something to say about Fedex? What happened? What can we help you with?