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Pissed Consumer Interviews ?

Recently, ordered a tankless water heater. Well, Fedex claims my address in Gaffney, SC doesn't exist ... I guess our farm disappeared in the two weeks since the previous delivery ... Some genius at Spartanburg Fedex Terminal decides that no, I live in another city and redirects the water heater to an address in Charlotte, NC. No one bothered to pick up the phone and simply call little ole, me. When I looked on the mobile tracking app, I find it says the package was delivered to here in Gaffney. Immediately call Fedex. They insist, I really mean insist, they delivered it to the Farm in Gaffney. They try to claim the package is/must be incorrectly addressed ... I repeatedly tell them, no, this IS the correct address. You can guess it goes downhill from here ... They asked 24 hours to look into the matter. I gave them 24 hrs and called back. At first, I am told that the unit is being held in Charlotte Terminal. In process of waiting for the 'assigned customer service manager', I find out the truth of what happened with the misdirection of the water heater ... The 'assigned customer service manager' finally gets on the line, not knowing what I had just found out ... He makes a fatal mistake in my mind. He outright lies to me about the status. That Fedex found out nothing about the package and is insisting their records show proper delivery ... Yep, I nailed him on it. Matter is far from resolved. I have opened a Fedex claim. Not expecting quick resolution and will continue to roil on them in whatever form I can.
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Fedex - Not Allow to call even for emergencies

I am now in my third trimester and Fedex will not let me contact my husband while he is at work at their factory. They have a number but they refuse to answer. I have made complaints with fedEx and still no resolve. If I go into labor while my husband is working, I have to take my two one year olds and go to labor and delivery on my own.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1376923
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My package was in my city but had to go to another state to be unpacked. Then come back to me state and city to be delivered to me. If you used half of half of your brain you can see the issue here. No wonder its 90 degrees in October, its because FedEx got all these...
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2.1
#1376634
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I ordered from Groupon - Order # 1043770811. The address was WRONG...listed at 8701 SE 128th Ave...should have been 8706 SE 128th Ave. We live in country....NO 8701. Fedex Tracking # 090529061840989. Fedex insists the pkg was delivered to us...to 8701? There is no 8701...
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1.0
I liked
  • Picked up quickly when i call
I didn't like
  • Tell me one thing and when i call back something else
  • Dismissive and not my problem attitude
#1375658
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Fedex - Missed package

Fedex - Missed package
Please i have lost my package more than month are in the same countery In memphis I need my box back please My email dr.vivo2014@yahoo.com Send me feed back please
#1375292
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On yesterday, my package was expected to be delivered at my workplace address. Myself, along with other stylists and clients were there til 5:30 but the FedEx deliverer said at 3:15 no one was there, therefore, causing my much needed package to be returned. I called...
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1.4
#1374372
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I was waiting in line and the manager bypasses me and services the guy who entered 6 minutes after I was already there waiting in line. The top that when I was told next in line and proceeded to the cashier had to wait because the manager hadn't finished processing the...
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#1374119
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9/27/18 - I expected a shipment from Chewy (dog food). It showed "delivered at (time) ....", except that it wasn't there. Chewey ordered a replacement. 9/29/18 - Replacement showed "delivered at (time) ..., except that it wasn't there. Chewy ordered another...
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Anonymous
Disgusted

Chewy is a great company. Unfortunately, it was a walmart order that Fedex claims was not only delivered to me, but signed for. It wasn't. In addition to hiring drivers that c...

2.3
I didn't like
  • Tracking showed delivered
#1374049
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9/27/18 - I expected a shipment from Chewy (dog food). It showed "delivered at (time) ....", except that it wasn't there. Chewey ordered a replacement. 9/29/18 - Replacement showed "delivered at (time) ..., except that it wasn't there. Chewy ordered another...
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2.3
#1373459
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Christmas is around the corner , you’ll not get your boxes and trust me FedEx famous words file a claim,I have seen how many small business not get the packages DONT USED THEM he call this county low income see Facebook for pictures how packages included USPS smart...
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#1372745
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Your new process for handling packages when there is no one available to sign for it leaves a lot to be desired. A package delivery was attempted but I wasn't available to accept it. After just ONE attempt is redirected to a Walgreens. Walgreens only holds it for 48...
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Anonymous
Anonymous

And just exactly how is this OUR problem?

#1372169
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