Sent 6 big boxes a few weeks ago. Had to use two different debit cards on their website due to some glitch.
Called customer service, they said it happens a lot and they don't know why. The debit authorizations were held from my account, so I continued to spend normally. FedEx let the authorizations expire after a week and I eventually spent the money from my debit account, not knowing their charges never came through and the money I was spending was actually released authorizations. (My account fluctuates daily because I use it for my ebay business, so I can't keep a normal ledger.
I verify my debit account balance daily online). Now they're trying to charge the cards again, making new authorizations for these charges. Not the kind of billing errors I would expect from a large trusted shipper.
Most surprised that customer service said it's a common problem but don't know why it happens. I'll stick with UPS and USPS from now on.
Clovershield1 wrote the review because of order processing issue at FedEx. Reviewer claimed that he or she lost $300 and wants FedEx to issue a partial refund.
The most disappointing in user's experience was unexplained billing errors, unauthorized re-billing of charges, website debit card acceptance and unexplained website errors. Author liked the most friendly customer service and on-time delivery. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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