Ebensburg, Pennsylvania
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Sent 6 big boxes a few weeks ago. Had to use two different debit cards on their website due to some glitch.

Called customer service, they said it happens a lot and they don't know why. The debit authorizations were held from my account, so I continued to spend normally. FedEx let the authorizations expire after a week and I eventually spent the money from my debit account, not knowing their charges never came through and the money I was spending was actually released authorizations. (My account fluctuates daily because I use it for my ebay business, so I can't keep a normal ledger.

I verify my debit account balance daily online). Now they're trying to charge the cards again, making new authorizations for these charges. Not the kind of billing errors I would expect from a large trusted shipper.

Most surprised that customer service said it's a common problem but don't know why it happens. I'll stick with UPS and USPS from now on.

Reason of review: Order processing issue.

Monetary Loss: $300.

Preferred solution: Price reduction.

I liked: Friendly customer service, On-time delivery.

I didn't like: Unexplained billing errors, Unauthorized re-billing of charges, Website debit card acceptance, Unexplained website errors.

  • Paypal Debit Card
  • Expired Credit Card Authorization
  • Fedex Billing Problems
Company wrote 0 private or public responses to the review from Aug 14, 2015.
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how about you track your purchases better then? any business big or small should be able to track it's finances if not HIRE someone to do it for you.

whenever I spend ANYTHING I always check my account for pending transactions, deduct that from what it says I have available and then take another $25 or so off from that just to have a buffer of what I know I can/can't spend.

people need to take more responsibility for their own inability to track their purchases and what not.

that being said, I don't see how they can reissue charges after the others expired? seems a bit fishy to me and something you should take up with your bank and also file formal complaints against FEDEX.

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