4 comments

Had a family member send me some dolls from the U.S.to Mexico.

Cost of the dolls was $300 plus an additional $300 for shipping. One doll wouldnt fit in the box so she put it in a smaller one. Cost an additional $78. Really for shipping 1.3lbs???

Fedex stated online that all was going well arrival date was Jan 4. 2 days before Mexico's Christmas. On Jan 3 online fedex stated the large box was undeliverable. Called customer service and they said it didn't pass customs inspections and that it needed a health inspection.

I asked why it needed a health inspection, it was Monster High barbie dolls? I asked where my box was. She said it was sent back to the U.S. I will have to repay shipping to have them sent.

I did receive the one doll. I am out $300 in shipping with no explenation from Fedex.

No dolls for my store either.Sorry kids.

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Anonymous
#407859

Hi Anonymous, just wanted to send a supportive message after reading the nasty responses.What's the big deal?

Oh, I don't know...it was only a delivery for a business, one that is trying to serve its customers for the holidays, that's all. And no one said anything about sombreros: apparently that commenter thinks everyone in Mexico wears those.

Can't comment on the international fees and on charging you for re-delivery of a package that was likely selected at random for a health inspection, but that is a bummer.

But, with these uncaring and nasty responses, we see how rotten FedEx' attitude toward customers is...

nikalseyn
#402731

The problem just might have been caused by the tacos and tamales stuffed inside the sombrero. Que?

Anonymous
#402550

What's the big deal? It's just a ***' doll.

Anonymous
#402537

You do realize the fee is higher for having to ship internationally. Each country has their own price for duties and taxes.

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