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1.2

I realize since pandemic things are slow. Thats fine but the quality of the service once delivered is beyond anything Ive seen from any delivery service.

1.

I received several HelloFresh ripped or torn boxes and final straw they took stuff out of the box and threw ingredients in a white plastic garbage bag after they had picked over ingredients and removed what they want. Since then HelloFresh is using UPS with no more issues.

2. I ordered two large solid wood/glass cabinets. The day before they called to tell me it was to be delivered the following morning.

Me and my husband woke up early and cleared out old cabinet put everything on dining table and then managed to move the old cabinet upstairs which was scary and difficult for both of us. About an hour before we were suppose to get the delivery she said sorry your cabinets dont fit in the box truck it needs a freight truck so were coming tomorrow. I begged them to come later that day cause i would have company coming and my dining room is filled with stuff and I would pay the driver if he would come that evening. They said no one is willing to do that.

3.

I was told by the company that the very heavy cabinet would be brought inside. But it was up to us to unwrap and put in place. When fed ex arrived there was only one man and needed help from my husband getting it off the truck cause they were extremely heavy. Once they got it off the truck he looked at my husband and said sorry this is curbside Im leaving it here on the sidewalk.

My husband begged him to help and offered him $75 to please help him get it in the house.

He finally agreed for money. It was so heavy it actually took our daughter to help also get it in.

User's recommendation: Use UPS.

Location: Woodstock, Virginia

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