I send my parents in Turkey a small package.I usually do this with UPS.
They receive it in 2 days. This time it was a sunscreen and trimmer string. Less than $25 worth. Unfortunaltelly I used FEDEX.
they shipped it as commercial package. Customs and their broker are asking over $200. If I want to have package back FEDEX will charge another $260.
Called FedEx multiple time once they agree it is their fault and they say they will ship it back and refund my expenses , next someone else calls and denies it all..Next time use UPS FeDEX doesn't care what you think...