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Package originated in Texas on 11/21, estimated delivery date was 11/28 to North Carolina. After several days with no scan records visible on their website, the package appeared in Nevada !

Chat agents do not solve anything. Every time they try to justify these errors calling them as "logistic strategies". My customer is still expecting this package. Today, I have been given 12/7 as the promised delivery date...

I won't use this service again. Incompetence and ignorance. Surely, they got confused between NV and NC! Tracking # 852426117647801 As everybody can see, there is not such logistic decision.

How come you could send a package intended to reach the East Coast, to Nevada, and define this as a "hub strategy"... They really insult our intelligence!

Product or Service Mentioned: Fedex Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

I didn't like: Lake of appreciation or customer satisfaction.

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Smartpost is caused by the consumer wanting free shipping. You want free, you got it

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