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I have no idea why anyone would use smartpost! I package from Southern California was shipped to Central California and it took 6 days!!!

I am convinced I could have walked here faster. What's even more ridiculous is that the shipper used Fedex to ship it to a post office north of me in Sacramento. My package traveled around on a truck in Sacramento for 16 hours before making it to the post office. THEN the post office had to put it on a truck to deliver it to my town and THEN the darn mail truck had to deliver it...

WHY NOT.... just take the darn package to the post office??? 6 days to travel 300 miles????

REALLY???? If your are buying something from someone who uses "Fedex", make sure it isn't smart post- there's nothing smart about it!

Location: Los Banos, California

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Guest

Yep. My package has been sitting two towns away for over FIVE days. Ten days since it shippedโ€ฆ

Guest

I'm waiting on a package that was mailed on June 11th and this is June 20th. Not the first time Fed-Ex Sure Post has been so late.

I will not reorder from this company. Regular postage would have been faster.

Guest

Best solution to avoid this *** which I am going to start on my next purchases, is just buy from retail stores, and do pickup. They deal with the carriers, and we just go pick it up at the store.

Sick of ordering and getting screwed. If you can't find what you looking for that way, then you SOL but most stuff is in store pick up anyways.

Just avoid hard products to get, and avoid Amazon, because they *** into your accounts and buy stuff off of your account. Happen to me multiple times and now I never ever use Amazon again, and 2 verification is even worse, and locks you out of your Amazon account.

Guest

My pkg arrived in Orlando, FL (for Jacksonville - 170 miles away) 7:26P on May 7, 2021 Departed Orlando 2:00p on May10th Departed Orlando 3:15p on May 12th Departed Orlando 11:51p on May 13th Still in Orlando May 13th to May 19th Arrived in Orlando 8:51p May 19th Departed Orlando 9:30p May 20th Departed Orlando 11:23a May 21st Departed Orlando 11:48a May 26th Today is the 27th, and I don't know if the pkg has left Orlando yet. Note 1: I've had 4 Estimated delivery dates since 17 May. The latest is 29 May via USPS (if they ever get it) Note 2: The above table indicates over 15 days minimum of the pkg being in Orlando, FL My understanding is that, it still has to arrive here in Jacksonville, be transferred to USPS, who will then deliver it to me....hopefully on the 29th---2 days from now.

Guest

Totally agree. My package took 3 days to be transported in a 10min drive facility and was scanned 4 times and still today wasn't delivered. Been almost 2 weeks waiting.

Guest

I agree. They charge an arm and a leg for shipping, and then use Smartpost which must means it goes by pony express. Horrible service every time.

Guest

A machinery repair part I desperately needed was shipped by Harbor Freight via this abysmally slow and inefficient service. I do about $1000+/week in internet purchases and I cringe everytime a sole source vendor sends a package via this service and gives me no other shipping options.

I have never received a package on time via this service and even when they do deliver on time it's an absurdly long shipping time compared to U.S. mail or any other service I've dealt with. It seems that I get packages from China faster than packages from California to Florida using this service.

As of this morning, the part was promised two days ago as the "estimated" delivery date is now posted as "pending", whatever that means as a delivery date... This is a service that needs to go away, period...

Guest
reply icon Replying to comment of Guest-1993678

I agree, fedex smartpost sucks, my package is in WV for 4 days and not moving at all. I was reading about smart post and itโ€™s a way to ship small items at low prices, next time I will try and order more items at one time and maybe they will be shipped by UPS.

Guest

My delivery has gone back and forth between two towns over a few days. Finally made it to within 30 miles and now received my 4th delayed delivery notice! I'm pissed!!!!

Guest

yes you are right. I used to work at a Fed Ex call center handling these kind of calls.

Smartpost is a division of Fed Ex. The reason merchants use it is because it is a very inexpensive method of shipping. Many large companies that ship alot will use this method. There are no gaurantees of delivery and if your package is lost, you have no recourse through Fed Ex.

No changes can be made once the delivery is in the hands of Fed Ex. That means if you need to fix an incorrect delivery address, or wish to have it left at a neighbors house because you wont be home, or even wish to have it left at your local Fed Ex station for any reason, you cant do it. The tracking number given is not even a Fed Ex tracking number. It is a postal service number.

Fed Ex will have no answers for you if you should need to call them. It does suck.

Guest
reply icon Replying to comment of Guest-1931742

Funny that you say you worked at a call center because they are the worst trying to contact at all. You get a machine, and takes you no where, and rarely talk to anyone.

I think, last time I tried, I spent hours of nothing but just a machine that took me no where. So I just hung up and said *** it. Customers should never be treated the way Fedex does their service. I have used other delivery services that would NOT be as bad as Fedex.

I bought a laptop from New Jersey, and it was 2 expedited Fedex, and still took 6 days to get to me.

6 days, is not the same as 2 days. How the *** 6 days was expedited, is beyond me.

Guest

He is ABSOLUTELY RIGHT! SmartPost SUCKS out the *** I ordered a damn Dell laptop battery I needed asap since my laptop was totally DEAD..

The ebay seller was your typical CHINESE seller living in Hong Kong... selling from a CA address, yet the package was shipped from NJ. It took 1 day to come down to Charlotte NC, only 90 miles from me in Greensboro NC.. then the *** thing bounced back and forth between Charlotte and Concord (5 miles apart), then to Nashville TN, then to MO and back to Concord NC, eating up 10 days for NOTHING!

They rescheduled the "Delivery Date" 3 times.. Sat in Concord for 4 days and I doubt it will ever show up. And the Chinese *** promised to refund if not received by 9/18 and LIED thru his teeth. ALWAYS ask exactly how an item will be shipped..and if they say SmartPost...MOVE ON and if they dont answer MOVE ON!

It is really ShitPost !

Sucks ! NEVER use it !

Guest

Yep 2 weeks and 2 days from PA to ID. Package was the size of a box of 6 spark plugs.I watched the readout on the were is your package today that FedEx provides on the internet.

I swear it seemed that the package went 200-300 hundred miles a day. I could of put it on a wagon trail and it would of gotten hear faster.

NEVER AGAIN. Smartpost needs to be disbanded...................

Makaylia Ptk

I know where you are coming from. I am still waiting for a package ordered on the 16th of july.

It was supposed to be going from Cal, to Idaho. Following the tracking info provided, it has gone from CAL. to UTAH, and Nevada where it is still sitting. I know smartpost sucks because I used to work in a call center for Fedex.

I got more customers complaining and screaming at me because their packages are not arriving. I would never use smartpost. Only thing is that when I order from Amazon, they dont tell you what company they are going to ship it with. And by the way.

My estimated delivery date was Aug.

7. Still waiting

Guest

Same here.. been a bad issue that has only gotten worse.

No excuse on why they take their time.. Very pissed too. I had a package go from San Diego to Fresno. Bounced to LA, San Francisco, back to LA, then SF then Fresno.

Took 10 days from San Diego... ridiculous!

Guest

My package is sent from LAX to my house in Huntington Beach, 30 miles south of LAX. It has been exactly two weeks and FedEx "SmartPost" (laughing derisively here) kept sending it round and round to places I never heard off instead of sending it to the post office like they are supposed to. Two freaking weeks, and I still have no idea when that package will show up

Guest

My package is missing for TWO WEEKS after it was last updated by FedEx. I called FedEx and they told me the package is already in USPS's possession so they can't help, ( of course, ) so I contact USPS and they also say "they have no way to trace the package because there is no physical scan." ???????

I expected a delay because of the pandemic and I would've been fine, but this is very frustrating and disappointing. I am hoping the shipper will give me a refund or re-send their products....

Guest

Totally agree! I'm waiting on a package being sent From California to Winfield MO.

At this point its 10 days and counting. Tracking says its at the FedEx Location in Earth City which is only a 30 minute drive from here.

I would just go get it, but their is no option for that offered. FEDEX your service sucks!!!!!

Guest

That's nothing. 7 days from 2 states away and still not here

Guest

They don't move packages during the weekends and took 3 days to go through 2 states.

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