Fedex Boston, MassachusettsComplaints and Reviews

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1.4 Based on 843 reviews
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  • Customers like
    • No good 6
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    • Shipping 5
  • Customers don't like
    • Very poor customer service 91
    • Delivery service 63
    • Being lied to 28
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i live in the Boston area and i shop online very often and every time one of my orders are sent using fed-ex i have some kind of issue . not every online site lets you pick who will ship the item sadly, because i would NEVER USE FED-EX. not only have the drivers left my items at the wrong address many times ( and laughed about it) but they have broken items from tossing them and walking away, and lied about the delivery all together.( i have... Read more

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  • From mobile
  • Dec 31, 2015
  • by anonymous
  • #761676

I agree. One time package was left in the snow and bell was not ring. Today, expecting a package, I heard a loud thump. Bell never rung and sounded like the package was thrown. Hate Fedex deliveries. Absolutely prefer UPS and USPS over careless Fedex deliveries.

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I went to retrieve the Posters our company ordered for a presentation and the order was not fully completed. We still needed the grommets on each foam mounted poster. The attendant at FED EX KINKO argued with me first saying I did not order it. I assured him I did. He could not locate my paperwork with the order and tossed the posters to another attendant, who was annoyed to handle this. S/he grabbed them and put grommets on them without a... Read more

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Order placed on 4/26/15 originating from Amherst, MA to be shipped to Boston, a 1h 45m car ride. Today is 5/11/15 and the Fedex website was last updated on 4/27/15 saying the package was in Willington, CT. Called Fedex; told me USPS has not relayed that package was picked up from Fedex by USPS. It is nowhere to be found. Never use FedEx Smartpost. This is my 2nd bad experience with it in 1 week. Make a special request that you want UPS! By... Read more

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i wanted to sent a used phone to the Caribbean as a birthday gift for my 16yrs daughter and a birthday card.they assure me that i would pay nothing more to get it ship but what i paid for the shipping here.i ask them 5 times got the same answers.when it arrived at the destination they wanted me to pay another $325 us. for a birthday card and used phone?then they said if they do not get paid the item goes into a warehouse until they get... Read more

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I ordered wedding dresses to try on. The first attempt was a Saturday. My fiance and I were home all day. We go outside to start up the grill and there is a note that they attempted delivery. Ok, whatever maybe the guy was in a hurry. So I sign the paper they left me telling them to go ahead and leave the package. I didn't realize they don't work on Mondays, so I raced home from work because I was worried about leaving an expensive package on my... Read more

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I paid for overnight shipping for a gift for an elderly aunt who had her first chemo yesterday. I was home yesterday. Happened to look out the window and saw the FedEx truck drive away. The driver didn't ring my doorbell. I had a door tag hanging there and got an email saying there was a "Delivery exception". I called FedEx yesterday to complain. Even though the driver literally just drove off-there was no way to have him return. I guess he... Read more

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I ordered a laptop from Colorado. To receive it faster I paid an extra $19.90 I would have it by Wednesday. I came home late that night to find out that the delivery attempt was at 10:30 AM. So I called the CS, they told me that that was the 2nd Delivery, which is B.S. because while tracking the package, I found that it was in Boston the day before. When I called to see if they could deliver it a day early, the answer was "We still have to... Read more

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I placed an order with a department store for three items. A day later the items are shipped, then I start tracking the order, hey I want someone to be there to receive the shipment. So, the estimated date of the shipment is a Friday, the day comes and I am checking, and it says that items are delivered, I knew there was trouble right away, because the alleged person who signed for the shipment is not a name that I recognize. Got home after... Read more

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Everytime Fedex ships an item and they don't get a hold of a person to sign the package. They will ship it all the way back to the shipper. It is ridiculous. Just reship the package again. You miss us the first time so try again the next day. Bad enough we don't know what time in the day the packages will be coming so we should not have to suffer waiting forever. It takes soo long to receive a package and to have it shipped back due to... Read more

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