Due to inconvenient shipping practices I was forced to pick up my package at the nearest FedEx location. I requested assistance taking the box to my car (I have a bad back and hip).
I was told that it was against policy to help me lift my package into my car. I have never experienced such blatant poor service - the employee stood by as I struggled to lift the box into my trunk. I will never use FedEx again.
By the way, I am a customer experience consultant and will be sure to share my story with my clients.
My comment to the employees in this Monroe Ave store in Rochester, NY: I hope someday you can experience doing the right thing even at the expense of risking your job. It is incredibly empowering.
Product or Service Mentioned: Fedex Pick Up Service.