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3.0
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Diversity of Products or Services
Product or Service Quality
Tracking Tool
Turnaround Time
1 comment

Package was supposed to be delivered within 48 hours as it usually is. Now and then it is held by customs but these holds are usually dealt with in a day or so.

This time is the first its ever been stuck at Memphis. Been told it was weather related at first then advised that customs needed additional clarifications. Still waiting for call back from Fedex agent regarding what additional information may be needed.status of my package. At this point I am resigned to additional delays.

However it has prompted me to open an account with UPS. This is one occasion where I will no longer put all my eggs in one basket.

Reason of review: Problem with delivery.

Monetary Loss: $2.

Preferred solution: Deliver product or service ordered.

I liked: Delivery person.

I didn't like: Delivery service, Being lied to.

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Anonymous
Saint John, New Brunswick, Canada #960604

Updates: called yesterday morning and spoke to customer service agent Cecelia who apologized for the delay, which she agreed was unusual. About an hour after I spoke to her she called back to say that the shipment had left Memphis.

Unfortunately tracking update this morning remains the same. The package is still in Memphis.

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