Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

What i sent directly to fedex:

"Worst experience ever. I am trying to run a business and you cannot even pickup one package.

Been on the phone for an hour and a half and still no one knows how to do thier job. All i wanted was someone to pickup he package that was suppose to be picked up yesterday. But no they want to make excuses to why it was not picked up. I paid 13.00 to ship a dang envelope.

It is suppose to be delivered tomorrow.. Thats definately not gonna happen cause you cant pick a package up. I am beyond pissed. I definately didnt want to spend almost 2 hours of my time on the phone with you getting bounced around to different reps..

This is very bad customer service, and a very bad way to treat your customers. If any of my employees ever treated my customers like that i would fire them on the spot. This is ridiculous. i am disgusted.

i will never ship with you again, and i will spread the word about my experience so noone has to go through what i just did. I will stick with usps and ups. They treat thier customers right and they pickup when scheduled, plus their employees actually know how to treat the customers. And yes i talked to the manager, several actually and they shouldnt be managers, just saying.

they are just as bad as the reps. Thanks for ruining my day and *** off my customer who expects her package tomorrow."

Product or Service Mentioned: Fedex Pick Up Service.

Reason of review: customer service and pickup.

Monetary Loss: $13.

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