Not resolved
1.0
Details
Diversity of Products or Services
Insurance Quality
Product or Service Quality
0 comments

I had shipped a watch worth 100$ to India. When we were shipping it, we were advised to print the amount of insurance(200$) we had on it.

Turns out they guided us wrong and the slot was to put in the value of the product. Due to this we are asked to pay a customs charge of 90$ to get the watch delivered. I had sent the proof of the right price of the watch and we are still asked to pay 90$ customs fee. I have been trying to resolve this problem for 2 full months now.

After talking to representatives for about 35 times, It has not yet been delivered.

Now when I ask for the package to be returned, I am being asked to pay the charges for the return shipment. I have not ever seen such mother *** service in my whole life.

Reason of review: Poor customer service.

Monetary Loss: $188.

Preferred solution: Full refund.

I didn't like: Service, Customer service, Delivery service.

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