if you can possibly avoid using FEDEX (or for that matter UPS) do. it's not a delivery service anymore it's a collection service that's a total lucky dip in terms of whether you will actually get your parcel.
and most annoyingly it's all shrouded in nonsense management speak about 'your choice' which is total hogwash. it's some terrible management company making increased profits by cutting costs (read essential services) and simply passing those costs onto customers and leaving the poor sods at the call centers to deal with our legitimate wrath.
Just one more example of an essential services being taking over, driven into the ground, to make a small elite big profits and leaving the little people to suck up the utter disdain by which we are treated.
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