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Sent my little niece and nephews' gifts on Dec 10, 4 day delivery.It's now Christmas eve and no gifts.

After a Fed Ex employee slapped a second mailing label incorrectly on my package, it went to Florida, not California. 5 phone calls later, including one to a supervisor who never called back when he said he would, these kids are missing some of the only gifts they were going to get. The last agent I spoke to promised me they would make it by Christmas.

And the cookies I sent them should be pretty stale too.Never again with this company.

Reason of review: 15 days and still waiting for 4 day delivery.

Preferred solution: Full refund.

I didn't like: Customer service, Service, Delivery service.

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