Sent my little niece and nephews' gifts on Dec 10, 4 day delivery. It's now Christmas eve and no gifts.
After a Fed Ex employee slapped a second mailing label incorrectly on my package, it went to Florida, not California. 5 phone calls later, including one to a supervisor who never called back when he said he would, these kids are missing some of the only gifts they were going to get. The last agent I spoke to promised me they would make it by Christmas.
And the cookies I sent them should be pretty stale too. Never again with this company.
Reason of review: 15 days and still waiting for 4 day delivery.
Preferred solution: Full refund.
I didn't like: Customer service, Service, Delivery service.