Not resolved

The package was never delivered. The driver sated that on 07/06 and 07/07 he walked to the apartment but no one was there.

It’s impossible. This is a luxury building in NYC. No one is allowed to enter the building without being accompanied by building staff. All the packages are received and signed for by building staff, the unit owner are notified about delivery by building staff as well.

Today I tried to clarify the issue but was twice hang up by supervisors form customer advocates team.

Today I was told that the driver made three attempts (one more the previously stated) and every time left a not by the apartment door. Obviously it’s not true and couldn’t be true either.

Product or Service Mentioned: Fedex Vehicle Driver.

Reason of review: Problem with delivery.

Company wrote 0 private or public responses to the review from Jul 18.
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