Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

Paid to overnight. Weather was an issue.

Told it would be delivered Saturday. Called at1:15, 1:45,, 4:48 ,5:13, 7:27PM as tracking was not updated. Each time I was assured it would be delivered Saturday. I was even put on hold so that they could contact the end destination to verify Saturday delivery.

Called at 7:26am Sat and was told was on way to final destination. Arrived in Steamboat at 9:10. Waited to see if it was delivered. Called at 12:10 (Colorado time) and was transferred from Customer service - for the first time - to another department that told me Customer Service wasn't suppose to promise these things and I should have been talking to her department..

also that unless I came and got it - impossible - would not get delivered. That it would be delivered on Monday. Would not have used Overnight unless it was important. Lying, thieving, incompetent.

Thank God there is UPS! Hope *** swallows up Fed Ex.

Product or Service Mentioned: Fedex Overnight Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $500.

Preferred solution: To educate thier staff and PULL THEIR HEAD OUT OF THEIR *** .

I liked: No good.

I didn't like: Managemtns only has excuses, Delivery not made, Delivery not made lied to repeatedly.

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