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I paid for an item overnight delivery and started tracking the package at 07:00 am and tracked it all day. I called off all plan's for the morning to be home to receive a package that I HAD TO SIGN FOR THAT NEVER SHOWED UP!!

At 10:56 the tracking information showed it was on the truck out for delivery and the eta was 8:00 pm. I stayed home all day on Christmas EVE waiting for the package to show up and watching the tracking information and at 7:30 pm they changed the tracking information to n/a.. After calling and being on hold for an hour they proceeded to tell me that after the package being on the truck all day that the truck was turned around and sent back to the yard. They had no excuse for their error's.

Go figure!! I would not ever ever use this company ever again. I warn other's do not use this company ever.. That package was my son's Christmas present..

Fedex is a huge failure!!! They may be a billion dollar company but they are failure's..

Monetary Loss: $500.

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