It does not take 11 days for a package to get from Ohio to California. Maybe in the pony express days.
this FedEx SmartPost is complete ***. I will never buy from anyone who uses it. I would rather pay a few dollars more and have my package in days, not weeks. Avoid this carrier like the plague if you want what you ordered in the same month your order it.
Parcel Post is faster for Gods sake.
What do they do, strap your package to a turtles back and point it in the direction it is supposed to go and hope for the best WTF. Find out who the carrier is for shipping before buying anything