I ordered a gift for a child. It was scheduled for delivery on Dec.
17. Never arrived. Tracking claimed that "the customer was not available at the address" and on Amazon - "customer moved"! Well, after a few inquiries I finally got to a human at FedEx.
Female informed me that the package was routed on the wrong truck and so it would now be delivered on the 20th. I asked why not Monday the 19th and was cut off TWICE with a snarky sounding "delivery will be on the 20th!" No sorry, No we hope you are not too upset, etc. Just cold - "Tough luck - we're the only game in town" kind of attitude.
Nice customer "service". I will initiate zero business with you in the future.
Product or Service Mentioned: Fedex Two Day Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
I didn't like: 5 day delivery instead of 2.