We too had a package end up in the Memphis Black Hole!
We sent a package Priority Overnight from Louisville, KY to Raton, NM. The package was sent Monday 6/29 and finally got to Raton Friday 7/3, past the submission deadline for this $250k project that we will not get.
I am sure FedEx will not pay us for the loss of business. The potential client told us today they are sending it back unopened as it was not there on time!!! THANKS fedex. As much as I hate to give UPS the business, as they are not any better, I will have to go back.
They are the company preferred vendor but I preferred "past tense" FedEx. NO LONGER!!!
Reason of review: Problem with delivery.
I didn't like: Late delivery, Unprofessional handling of late delivery questions.