FedEx is by far the worst shipping company in the world, yes I said it the worst in the world. I ordered a beautiful table set, and the company used FedEx.
I knew once my package shipped off there was going to be a problem, because my previous experience with FedEx has been a disaster. So I decided to wait outside after working 8 long hours, I sat from 8am-11:30am 3 days in a roll. My Package never came and the driver lied and said I was not home 3 days in a row. I was outside waiting from 8am-11:30am FedEx never showed up, the driver Lied and said they came but he never did.
So then FedEx called and told me I can pick my package up from Twinsburg Ohio. Really :(. So I had the company ship me another package of the same item because FedEx refused to being me my package they were holding. The Company sent out another package, I was promised UPS was the shipper.
Guess what? It was FedEx again. So once again after I had worked 8 long hours at work I sat outside from 8am - 10:50am package never came so I called because FedEx requested a change in Address without my permission. So I called FedEx they told me they were going to fix the issue right away and I will received my packager the next day.
I then got all call from my Grandmother and she told me she had my table set. I said," What" Why do you have my table set, and why did FedEx bring it all the way over there? So I called FedEx on 3201 Columbia Rd, Richfield, OH 44286 and demanded answers. FedEx called the local post office and looked up my previous addresses and changed my original address label that was on my package to an address I haven't lived at since I was a child.
All because the *** driver was too *** lazy to drop my package off at my house because I lived in apartment building which I have two elevator by the way and I had two male family members waiting along with me to bring my table set upstairs. I had no idea FedEx had looked me up in their system and found out where my Grandmother lives and drop off a table set. So Now I have to Pay for a U-Haul truck and find someone who can drive that thing and pick up my table set from my Grandmother's house and bring it all the way across town to my house. FedEx customer service by far is the worst shipping company in the world.
They don't care about their customers and the drivers and customer services Reps are rude. When FedEx recognized my number they kept hanging up the phone on me repeatedly. I cannot say how I truly feel about this company online I've been receiving packages for the last 6 years from FedEx and UPS and I never had any problem with UPS ever. From this day forward I will not shop online for any items at all.
I'm so disgusted with FedEx and all they say is I'm sorry I don't know why that happened but I will do a follow up. FedEx does not give 2 *** about their customers we pay for shipping and we still get *** over because FedEx don't give a *** about anything or anyone.
Why if my Grandmother no longer lived at that address? My *** would have been stolen.
Product or Service Mentioned: Fedex Ground Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $5000.
Preferred solution: Hire better delivery drivers that follow FedEx policies .