Had to get a document fron California to Utah in a hurry. They promised to deliver at 2.30 next day. First they gave me a quote of 260 dollars, then called again with a new price, 401 dollars. I agreed. A few hours later they called again and now the price was 260 again. I asked if this was final and that was confirmed.
They did not deliver the documents the day after, it took an extra day which was a disaster.
Then I got a letter stating that the failure to deliver in time was due to the airline and in no way was my fault. When I loked at my credit card statement I really got a surprise. Not only were they going to charge me for the failed service, they charged me 401 dollars although they promised that it would be 260.
When I called them it was suddenly my fault it was not delivered on time. Not really sure how they came to that conclusion. I still have the letter but they do not care.
Never again. From now on I will use UPS. It is amazing how bad they have handled this.
Monetary Loss: $260.