Discovered a package I had sent had not been delivered after 5 weeks.
Contacted customer support and was told they could not deliver to that address (I have no no idea why).
Asked if maybe they had not thought it prudent to contact the sender and was told that they couldn't because I had not supplied an email address (i.e. it was my fault).
I was never asked for an email address when FedEx took my order. Further, they have my phone number and address on the order, so they could easily have contacted me if they felt so inclined.
So not only the delivery service dysfunctional, the customer service see fit to blame the customer for the delay
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Review you delivery process, and review and/or provide training for your customer services department.
I didn't like: Not receiving my package, Any of the way they treat the customers.