Not resolved
1 comment

I ordered a package online a week ago, got a call from FedEx stating they were there to deliver (I wasn't at home at the time) so they left a door tag in my mail for notification of a first attempt delivery.

Assuming they would bring it back to the nearest FedEx location, I was soon to discover they had dropped the parcel in the lobby of my apartment and left. When I called Customer Service to explain what happened, they were quick to tell me "your package was delivered". Yes, I know that - thank you ever so kindly for telling me the obvious, but that was not why I'm calling.

I explained to the Customer Service that my package was dropped off, left and of course naturally stolen due to their inability to do a simple job. They advised I would have to file a claim with the Shipper as they have no liability for being irresponsible and faulty to complete a simple task. So here I am, and hopefully this saves someone from using them because I most certainly have not experienced a more shotty service dealing with the most incompetent employees let alone company.

FedEx - you don't deserve one star but I had to give it to write a review..

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
LindsayDD
#1506208

I have the same problem all the time at my building (moving to a house soon, luckily) where they just leave things but here it's left outside on a busy Philly street. The other day I came home to find my package delivered, but the box was destroyed and open. Probably by the driver since porch pirates don't open boxes of tools and leave them behind!

You May Also Like