100% full Not resolved
1.8
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time
Website
1 comment

Order was shipped overnight service 2/16/16 and was expected by 8:00pm 2/17/16. I called the night of 2/17/16 around 6:00 to address the issue that the package was showing at the Memphis terminal. The customer support person I could barely understand said that the package was going to be delayed due to weather in Pittston, PA.

Weather in Pittston, PA is going to affect my package that has now been in Memphis for 16 hours? Fed Ex is a logistics company are they not? I'm going to buy all of your customer service departments a map to hang on the wall so they understand the difference between the two locations.

In any case, I was told that it would not arrive until 2/18/16 by end of day and I hung up. The "Overnight" package is now still in Memphis (31 hours after arriving there) where the delivery status has been changed to, "No scheduled delivery date available at this time".

Guess what happens if the package isn't in my home by this evening? I'm going to refuse delivery and you can handle the return of a very big and heavy *** box.

I wanted a return of money for expedited shipping charges and instead heard a bunch of excuses of how none of this is controlled by Fed Ex.

This person wrote the review because of problem with delivery of fedex overnight shipping from Fedex and attached a photo. Reviewer claimed that he or she lost $25 and wants Fedex to issue a full refund.

The most disappointing in user's experience was no accountability or follow-up, slow delivery and customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Fedex for you to read. This information may help you with your purchase decision.

Had an Experience with Fedex?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
New Jersey, United States #1161766

Hi

I was wondering

What was in the package and what store it was from and how much did you pay for shipping

You May Also Like

Fedex - Claim Review Fedex "No clue what FedEx is upto didn't get the claim even after submitting each and every single thing as said pictures of the consignment breakage, missing items pictures, worth of..." Read more Fedex - Ground Delivery Service Review from Baltimore, Maryland Fedex "FedEx has the most unprofessional people working for them. I've had packages delivered by them that were so-called lost and that they couldn't get into our building which never stopped..." Read more Fedex - Let the picturers speak for themselves Fedex "...The box is open with packing material plainly insight. It appears the driver drop the package and drug it across the yard..." Read more Fedex - Horrible customer service Fedex "Shipped a package on 05/26/2017, customer called on 06/12/2017 not delivered yet. Called and was given a case number and told that they would get in touch with the last..." Read more Under Armour - Valsetz tactical military boots Under Armour "These boots were regularly priced for about $ 130 and were on sale for about $ 120. I work in security and do a lot of walking so I bought..." Read more Forest River - 40,000 miles few problems Microlite 21 ft frbs Forest River "Bolt that runs the slide in and out breaks often repairs at factory were very very good. Had repairs done while taking a plant tour. Not all divisions are the..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more