100% full Not resolved

Order was shipped overnight service 2/16/16 and was expected by 8:00pm 2/17/16. I called the night of 2/17/16 around 6:00 to address the issue that the package was showing at the Memphis terminal. The customer support person I could barely understand said that the package was going to be delayed due to weather in Pittston, PA.

Weather in Pittston, PA is going to affect my package that has now been in Memphis for 16 hours? Fed Ex is a logistics company are they not? I'm going to buy all of your customer service departments a map to hang on the wall so they understand the difference between the two locations.

In any case, I was told that it would not arrive until 2/18/16 by end of day and I hung up. The "Overnight" package is now still in Memphis (31 hours after arriving there) where the delivery status has been changed to, "No scheduled delivery date available at this time".

Guess what happens if the package isn't in my home by this evening? I'm going to refuse delivery and you can handle the return of a very big and heavy *** box.

I wanted a return of money for expedited shipping charges and instead heard a bunch of excuses of how none of this is controlled by Fed Ex.

Review about: Fedex Overnight Shipping.

I didn't like: No accountability or follow-up, Slow delivery, Poor customer service.

Review #792613 is a subjective opinion of a user.

1.8
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time
Customer service
Billing Practices
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Problem with delivery / $25
Preferred solution Full refund

Had an Experience with Fedex?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Dogmaster237
New Jersey, United States #1161766
Hi
I was wondering
What was in the package and what store it was from and how much did you pay for shipping

You May Also Like

"I wanted to use Legacy Box to transfer 24 8mm tapes to DVD's. They sent me their box to fill with my precious memories along with a shipping label to..." Read more
"Why is it that UPS and the Post Office can ring your doorbell to alert you to the fact that there is a delivery , yet FedEx cannot..." Read more
"Hello there, I bought a GoPro 4 on the official website to have it sent to Mexico I did choose the "FedEx International Priority". Last saturday, 18 of October, the GoPro landed..." Read more
"Like always the FedEx driver lied about knocking at my door or even buzzing in downstairs at 4:37PM just so he didn't have to come deliver the package. I would..." Read more
"Wigsis.com website is not what you seeing behind the website is a bunch of thieves ripping consumers off. The pictures of the wigs on the website is nothing like what..." Read more
"Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without..." Read more
"They do not match the descriptions or images at all. Not even the slightest!..." Read more
"1.Getting back your Lost lover quick as possible 2.Business problems as in boosting your business with more customers 3.Marriage fixing , no more separation of properties in courts of law..." Read more