FedEx is perhaps THE WORST shipping company, period; and today I just had another horrible (and laughably dumb) experience with them: So I order something online, and the shipper used the express saver method with FedEx - 3 business days; however, when the package started traveling, it took FedEx only 1 day to reach my local destination center shown on the status page. Great!
Thinking to myself that I might actually get it on the 2nd business, which is Friday since the package is literally 2 miles away now ----- NOPE! They sat on it on Friday, Saturday (weekend), Sunday (weekend), Monday (BD #3 - I thought it's a 3 BD thing?), and finally delivered on Tuesday (on the 4th BD); all while showing "package is not to be delivered until Tuesday at 8PM) on the status page.
I called during that process, and the employees at the destination facility even identified the package in person, but relayed to me that their policy restricts them to deliver on the predetermined date.
The lack of flexibility, efficiency, smart situational management all contribute to this result. The cost of delivering the package on that Friday is actually less than the following Tuesday - since they incurred 4 extra days of proportionally-shared inventory time-cost and overhead for my little package; and my reaction (something called "customer satisfaction") would've been all praises instead of frustration if their policy makers are not the dumb corporate monkeys that we know they all are.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.