CRAZINESS!!Package boxed by Fedex, label written by FEDEX.
Package shipped overnight by FEDEX. Held in customs for bad description. notice delivered to us (NO CALL!). immediately responded to GTSclearance@fedex.com.
36 hours later...NO RESPONSE! Package still in Customs. Called fedex. talked to agent.
NOT HELP! Talked to manager - Alex. What a bafoon! NO help either.
Lazy. no thinking. No urgency. What has happened to FEDEX!!!
VERY disappointing service. Frustrating. I have employee number and am tempted to post. He should be fired - along with the person who shipped the package and wrote the description.
Sad state.Fred Smith would be so disappointed!!
Monetary Loss: $288.