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CRAZINESS!! Package boxed by Fedex, label written by FEDEX.

Package shipped overnight by FEDEX. Held in customs for bad description. notice delivered to us (NO CALL!). immediately responded to GTSclearance@fedex.com.

36 hours later...NO RESPONSE! Package still in Customs. Called fedex. talked to agent.

NOT HELP! Talked to manager - Alex. What a bafoon! NO help either.

Lazy. no thinking. No urgency. What has happened to FEDEX!!!

VERY disappointing service. Frustrating. I have employee number and am tempted to post. He should be fired - along with the person who shipped the package and wrote the description.

Sad state. Fred Smith would be so disappointed!!

Monetary Loss: $288.

Company wrote 0 public responses to the review from Aug 21, 2013.
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Anonymous
#1169575

I have the same experience with FedEx international right now! I shipped a couple packages 2-Day Air.

I tracked the package everyday. No one ever bothered to call me... provided all information.. one week later, still in UK customs.

I do NOT understand! I filled out all paperwork properly.. definitely UPS is better than FedEx. I will NOT ship FedEX international again.

Very disappointing and frustrating. UK FedEx office was very rude.

Anonymous
#1077080

Well I've just had the call and I've emailed them let's see what happens as it's a Christmas present for my daughters

Anonymous
Overland Park, Kansas, United States #705123

I have the same customs problem have been messing with it for a week. No call backs.

Different people telling me different things. I have sent three commercial invoices.

Next time I will just go with the us mail it will be cheaper and I won't expect anything.

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